[Dotproject-cvs] Re: HelpDesk Madness

[Dana C. <dc...@wa...>]

Based on an IRC conversation, here's what I'm gonna do with HelpDesk:

1) Finish Watcher List patch integration that I started today.
2) Start email integration. I think a command line php script would be 
more in line with the rest of the app, but I know perl as well so it 
could go either way.
3) Using the automatic tab inclusion, I'll integrate HelpDesk into 
Companies and Projects.
4) We'll need some docs on how to use HelpDesk, I'll write up a little 
entry on the wiki.  If we don't have a solid use case, it will continue 
to suffer from feature creap taking it away from a core functionality.  
Whatever that core functionality might be.
5) Speaking of feature creap, some of those other suggestiong in Mantis 
seem good.  And fairly easy to implement, so I'll hammer the easier ones 
out.

The email stuff will be the most difficult, but it implemented 
successfully will allow HelpDesk to finally become the replacement for 
Ticketsmith.

-Dana