Email invites not working

Tim
2006-10-13
2013-05-01
  • Tim

    Tim - 2006-10-13

    First off, I am very excited about this project.  As the Network Administrator for a small office we have been looking for a Web Conferencing product that wont break our budget, this looks incredibly promising.

    Now onto the problem.  I installed DimDim succesfully in a matter of minutes.  I've even started a presentation and been able to join.  However, I cannot get it to mail invites.  Looking at the wrapper.log I see this:

    emailServer:xxx.xxx.xxx.xxx
    INFO   | jvm 1    | 2006/10/13 10:07:24 | emailUser:tim@coalliance.org
    INFO   | jvm 1    | 2006/10/13 10:07:24 | emailPassword:XXXXXXXXXXX
    INFO   | jvm 1    | 2006/10/13 10:07:24 | emailSender:tim@coalliance.org
    INFO   | jvm 1    | 2006/10/13 10:07:24 | *******************************
    INFO   | jvm 1    | 2006/10/13 10:07:24 | Emails:tim@coalliance.org
    INFO   | jvm 1    | 2006/10/13 10:07:24 | Message:null
    INFO   | jvm 1    | 2006/10/13 10:07:24 | Email dispatch worker 2 - sending out email:Tim
    INFO   | jvm 1    | 2006/10/13 10:07:24 | *******************************
    INFO   | jvm 1    | 2006/10/13 10:07:25 | com.sun.mail.smtp.SMTPSendFailedException: 501 <EmailSender>: sender address must contain a domain
    INFO   | jvm 1    | 2006/10/13 10:07:25 |
    INFO   | jvm 1    | 2006/10/13 10:07:25 |       at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1333)
    INFO   | jvm 1    | 2006/10/13 10:07:25 |       at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:906)
    INFO   | jvm 1    | 2006/10/13 10:07:25 |       at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:535)
    INFO   | jvm 1    | 2006/10/13 10:07:25 |       at com.dimdim.conference.application.email.Mailer2.sendMessage(Mailer2.java:357)
    INFO   | jvm 1    | 2006/10/13 10:07:25 |       at com.dimdim.conference.application.email.EmailDispatchWorker2.sendEmail(EmailDispatchWorker2.java:153)
    INFO   | jvm 1    | 2006/10/13 10:07:25 |       at com.dimdim.conference.application.email.EmailDispatchWorker2.sendEmail(EmailDispatchWorker2.java:109)
    INFO   | jvm 1    | 2006/10/13 10:07:25 |       at com.dimdim.conference.application.email.EmailDispatchWorker2.run(EmailDispatchWorker2.java:84)
    INFO   | jvm 1    | 2006/10/13 10:07:25 |       at java.lang.Thread.run(Thread.java:595)
    INFO   | jvm 1    | 2006/10/13 10:07:25 | a:[COULDNT_SEND_MESSAGE]
    INFO   | jvm 1    | 2006/10/13 10:07:25 | b:null
    INFO   | jvm 1    | 2006/10/13 10:07:25 | a:[VALID_UNSENT_ADDRESSES]

    The relevant lines in the DimDimConference.properties file:

    email.server=xxx.xxx.xxx.xxx
    email.user=tim@coalliance.org
    email.password=XXXXXXXX
    email.sender=tim@coalliance.org
    email.PORT=25
    email.EMAIL_CC=
    email.EMAIL_BCC=

    Can anyone shed any light on this problem?

    Thanks

     
    • Tim

      Tim - 2006-10-13

      I should have mentioned, I installed DimDim on a SuSE Linux box running JRE (build 1.5.0_07-b03)

      Thanks

       
      • Nobody/Anonymous

        Does anyone know about snmp use without authenticating? We are using an internal snmp without authentication

        Wilfried

        wilfried.funk@witzenmann.com

         
        • Nobody/Anonymous

          I am also getting the same error. and we are using internal SMTP without authentication. Appreciate your time.

          Dominic

           
          • John

            John - 2007-12-06

            Is anyone working on this? I have tried the solution marked FIXED and I still don't have any emails being sent. I am using the 1.6.0 Alpha version dated 080307 on a Apache/2.2.6 GenuineIntel, Intel(R) Celeron(R) 2.13GHz Linux 2.6.22.9-61.fc6. Would really love to get this working.

             
      • Nobody/Anonymous

        Does anyone know about smtp use without authenticating? We are using an internal snmp without authentication

        Wilfried

        wilfried.funk@witzenmann.com

         
    • Dimdim

      Dimdim - 2006-10-13

      Thanks Tim,

      We aim to please.

      It could be that the user name is wrong. You might need to use a different user name from the fully qualified email address. You email service provider should be able to verify the user name to use for smtp connection.

      Thanks,
      -Jayant.

       
    • Dimdim

      Dimdim - 2006-10-13

      Thanks Tim,

      We aim to please.

      It could be that the user name is wrong. You might need to use a different user
      name from the fully qualified email address. You email service provider should
      be able to verify the user name to use for smtp connection.

      Thanks,
      -Jayant.

       
    • Tim

      Tim - 2006-10-13

      Well, I can attest that the email address is correct, its my address :)

      However, I changed the DimDimConference.properties file as shown below:

      ##
      ##      Email Parameters that can be configured by the user.
      ##
      email.server= 208.178.237.86
      email.user=tim
      email.password= XXXXXXX
      email.sender=tim@coalliance.org
      email.PORT= 25
      email.EMAIL_CC=
      email.EMAIL_BCC=

      And the error message changed to idicate a javax.mail.AuthenticationFailedException.

      Which has me confused as I have checked and recheckd many times that the name and password combo are correct.  I have tried it with multiple accounts but have had no luck.

      Any other ideas? 

      I do manage my own email server (Calacodes @Mail) and have verified that the DimDim server is given rights to relay messages.

       
      • Keith Steward

        Keith Steward - 2007-01-21

        I echo this finding; i.e. that using a valid SMTP account still fails to relay the messages.  By valid I mean:
        a) the server is running sendmail
        b) emails can be sent out from the 'valid' account using the commandline and successfully received by another host
        c) the sendmail server is configured with authentication required (i.e. password required to send emails)
        d) the valid email account has both a username and password
        e) using an email client on a separate host, and config'ing it with the username/password/server address of the valid account, email can be successfully relayed from that remote client host through the SMTP server (actually same host as the dimdim), and that email will successfully arrive at its destination (a third host).

        Still, the wrapper.log file shows it barfing when trying to use tha account.  Indeed, there is a stack overflow, and evidence pointing to line 14 in the com.dimdim.conference.application.email.errorHandler.java source code.  I posted this as bug 1640395, along with my follow up investigations at:
        https://sourceforge.net/tracker/?func=detail&aid=1640395&group_id=176809&atid=878726

        It would be terrific to resolve this bug, since the rest of the webinar experience is pretty good.

        -keith

         
    • prakash.khot

      prakash.khot - 2006-10-14

      Tim

      This looks like some kind of incompatibility issue between dimdim SMTP client and your SMTP server.

      It would help us a lot if you could create and setup a temporary account for us to debug the problem.

      Please drop me a line at prakash@dimdim.com to let me know if such an arrangement is possible or not.

      Regards,
      Prakash

       
    • Tim

      Tim - 2006-10-20

      This has been resolved, Thanks Jayant

      It turns out in this release in the DimDimConference.properties file the line:

      eail.EMAIL_FROM=EmailUser

      needs to be changed to a valid email address.

      Once that change was made it all started working.

       
    • Rajesh Dharmalingam

      Hello Keith,

      Thanks for your follow up. Yes there is an issue for this and i know it is long time pending. This issue will be addressed and fixed in the next release of the product.

      Regards,
      -Rajesh
      rajesh(@)dimdim.com

       

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