conversion failed

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2008-06-19
2013-05-01
  • Contractors Institute

    I got 3.5 installed and running on centos 5.1 without much difficulty. We beat it up for a few days with good results. I was doing final server prep to move it online and a last check of dimdim showed a problem.

    Now document uploads get the "The document conversion failed with error: document id generation failed" message.

    Running zdaemon -p "python /usr/local/dimdim/Mediaserver/mods/interface.py" status
    before an upload is attempted will say its running and give the pid.

    After an attempted upload, zdaemon says media server is not running but I still
    see the pid given running and bound to port 4000. Attempting to run interface.py will report socket in use.

    The cherrypy log only tells us "ENGINE CherryPy shut down" which is what we see
    from running interface.py from the command line.

    Any ideas?

     
    • Rajesh Dharmalingam

      Hi,

      Run Dimdim media server as `python /usr/local/dimdim/Mediaserver/mods/interface.py` and paste me the complete output of what you are getting on the Dimdim media server while you upload a ppt.

      Regards,
      -Rajesh
      rajesh@dimdim.com

       

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