Desktop Sharing - Attendees only see white

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dc41
2008-03-25
2013-05-01
  • dc41

    dc41 - 2008-03-25

    I am using the hosted beta version, and all seems to be fine except one thing. When I as a presenter share my desktop, the attendees see only a white screen the collaboration space. If I stop sharing the desktop, the welcome screen comes back with no problem. The whiteboard features works as well. Any ideas?

    Thanks

     
    • dimdim_dip

      dimdim_dip - 2008-03-25

      Hi,

      Thank you for using Dimdim.
      Can you please tell us if you have uppercase characters in your meeting key.
      We have identified that as an issue in desktop sharing.
      we are working on a fix for that.
      Please let us know.

      Thanks & Regards,
      Dipankar

       
      • dc41

        dc41 - 2008-03-25

        No upper case characters, but it is an email address. Could the "@" or "." be causing the problem?

         
    • dc41

      dc41 - 2008-03-25

      The problem is with the presenter's computer. We reversed the rolls of the computers, and the desktop sharing worked fine.

      It appears we're getting an "Application Timed-Out" error for the dimdim screencaster component. We've confirmed that it does have access through the firewall.

       

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