[ctifocus] Alchemy Queue Monitoring

[<cti...@li...>]

Hi,

I have been asked whether it is possible to write an application to monitor
how long a call has been queued on a Network Alchemy. The calls are handled
by Voicemail Pro, however the problem is that call status keeps resetting
the display timers when the call changes between a voicemail recorded
message and being on hold.

Therefore users cannot see the true time a caller has been waiting.

Any ideas would be most welcome.

> Tim Lightfoot
> Software Engineer
> 
> Sota Solutions Ltd
> 
>