ctifocus-devel

[ctifocus] Alchemy Queue Monitoring

[<cti...@li...>]

Hi,

I have been asked whether it is possible to write an application to monitor
how long a call has been queued on a Network Alchemy. The calls are handled
by Voicemail Pro, however the problem is that call status keeps resetting
the display timers when the call changes between a voicemail recorded
message and being on hold.

Therefore users cannot see the true time a caller has been waiting.

Any ideas would be most welcome.

> Tim Lightfoot
> Software Engineer
> 
> Sota Solutions Ltd
> 
> 

SV: [ctifocus] Alchemy Queue Monitoring

[<cti...@li...>]

Hi,

We have released a product named Call Monitor that handles inbound/outbound
monitoring of calls. It generates reports where information such as waiting
time is logged. On http://www.larsson.tc/products/callmonitor/ you can find
some more info about that. It supports both Alchemy and IP Office.

The way we have done it on Alchemy is using the data that comes from the
serial port. If you enter AT%CCID=5 you will start receiving data. There you
will receive a lot of information and there everything you need will be
displayed. Note that it probably will take some time to figure it out and
build a good model to handle it all.

So to answer your question, yes it is possible.

Regards, Fredrik.
Larsson Consulting
URL: http://www.larsson.tc

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Skickat: den 24 oktober 2002 12:19
Till: 'cti...@li...'
Ämne: [ctifocus] Alchemy Queue Monitoring


Hi,
I have been asked whether it is possible to write an application to monitor
how long a call has been queued on a Network Alchemy. The calls are handled
by Voicemail Pro, however the problem is that call status keeps resetting
the display timers when the call changes between a voicemail recorded
message and being on hold.
Therefore users cannot see the true time a caller has been waiting.
Any ideas would be most welcome.
Tim Lightfoot
Software Engineer
Sota Solutions Ltd