#658 Black screen instad of call screen and no sound

[Anonymous]

Originally created by: kobi.med...@gmail.com

What steps will reproduce the problem?
1.putting a call

What is the expected output? What do you see instead?
After I press the "call" button there is a delay of 1 second and then I get a black screen instead of the calling screen.

What version of the product are you using? On what operating system?
0.01-01 on android 2.3 on the nexus one.

Please provide any additional information below.

After I press the "call" button there is a delay of 1 second and then i get a black screen instead of the calling screen, I can see that the call is going on in the notification bar i don't get any dial sound and even when the call is answered by the person i an calling we can't hear each other. After the person is hanging the phone i steal have the call icon in thenotification bar. In some rare cases the call goes through like it should, please fix it
Regards

[Anonymous]

Originally posted by: r3gis...@gmail.com

Could you try to produce logs and send it to me?
See HowToCollectLogs wiki page.
I'll also need to know what SIP provider you are using and what codecs are enabled and supported by your SIP provider. Also if it's 100% reproducible or random.
And finally what is the ROM you are using ? CM7? And if there is a sip account configured in the stock SIP application available on 2.3?

Status: Need-Details

[Anonymous]

Originally posted by: kobi.med...@gmail.com

I have sent you 3 logs and 1 force close report.
I am using "Rynga" and "sipme" sip providers.
I am using only G729 and tried to use G711 with same results.
Both of the sip providers support G729 and G711.
The problem occurs in 1 of every 2-3 calls.
The ROM i am using is:
Gingerbread v.19 (Stock/Trackball Wake/Gapps/DT-Ap2SD
at : http://goo.gl/xkjeu

There is no sip account configured in the stock SIP application.
*my friend has nexus 1 uses the same providers and have the same problems after the last big update.

[Anonymous]

Originally posted by: r3gis...@gmail.com

Thanks for logs.

As for the "force close" in fact was an ANR (application non responding). I'll try to debug that.

Regarding other logs what's strange is that invite is sent but there is no replies from the sip server. That's really weird.
As consequence the SIP stack waits for a reply from the server and timeout long time after to be sure there is no replies and provide a consistent state to the other side.

The strange point is that it seems to work on the second try you did while what is sent by CSipSimple is exactly the same.  This kind of problem are really hard to debug. Sometimes it's due to something that happens wrong on the other side but could be due to something in the pjsip stack configuration too. As it comes after the upgrade I think more about something on CSipSimple side... but I don't know really what could be the faulty setting I changed recently :S

Status: Accepted

[Anonymous]

Originally posted by: kobi.med...@gmail.com

Just wanted to mention that even when I get the black screen("invite is sent but there is no replies from the sip server") the call does go trough, the phone on the other end does ring and if the other caller end the call i do get the "call ended screen".
*I checked this with CsipSimple and my home phone number and another cellphone of one of my friends.
**I tried to use another sip app "bria" that I installed before I heard of ScipSIpmple and every call I put goes through whiteout problems withe both of the sip providers, same goes for the PC sip client X-LITE.

Thanks for looking into it.

[Anonymous]

Originally posted by: kobi.med...@gmail.com

Update:
I think I have isolated the problem.
I know it has nothing to do with ROM because I switched from 2.3 to another 2.3 and then went to 2.2 and that didn't had any effect.

As i said I am using 2 sip providers and now I am sure that the problem is not with the rom or with CipSimple. "sipme" sip provider works  great with no "black screens" but "rynga" provider brings the "black screen" every few calls.

I also tired using "bria" sip app, and got the same result, every few calls the phone on the other side rings but we cant hear each other, the only differences is that in "bria" I don't get the "black screen" Instead I have to pouch many times the "hang up" button and then after a while the call ends.

when I use "rynga" on my "ringa" native app i don't experience any special problems,some times the call doesn't get connected and then I hang up and dial again.

then again all my problems withe "rynga" and CsipSimple started right after the last update, maybe its a coincidence that the guys at "rynga" did something(bad) to the sip service in the same day that you updated the app.

[Anonymous]

Originally posted by: zmiec...@gmail.com

Observed similar behaviour on Galaxy Gio with proximity sensor.
Provider through pbxes.
Happens ocasionally. Difficult to determine actual scenario.

[Anonymous]

Originally posted by: zmiec...@gmail.com

Is it possible to enforce device to work as it has no proximity sensor?

Refering to comment (12) https://code.google.com/p/csipsimple/issues/detail?id=100#c12
this kind of handling would allow testing to exclude the problem is related with proximity sensor.
"After timeout (5sec the first time, 20sec if after a manual unlock), lock overlay is shown. Double tapping on it hide this overlay."

This kind of workarround was proposed for another issue as well
https://code.google.com/p/csipsimple/issues/detail?id=1069#c5
Kind regards.

[Anonymous]

Originally posted by: r3gis...@gmail.com

@zmiec... : yes the proximity sensor issue is taken into account in others issues.
A
About rynga problem, it may have been fixed in nightly builds.

Status: Obsolete