#414 Wizard for ukrtel.net

[Anonymous]

Originally created by: perekrestov.stas
Originally owned by: r3gis...@gmail.com

What steps will reproduce the problem?

Unfortunately I can't say how to reproduce this issue.
I've installed this software yesterday and It worked great!
Today I tried to use this program again and found the following message on
"account page"
Error while registering - Not found.
I tried to connect using WiFi and 3G but without any success.
So, I installed this client http://icanblink.com/help-qt.phtml on my desktop and tried to connect using my sip account. Everything worked well.

What is the expected output? What do you see instead?

Registered status ("account page")

What version of the product are you using? On what operating system?

The latest one from the android market(appbrain) 0.00-15

Please provide any additional information below.
I have no clue how to write steps about reproducing this issue. I launch the application and have no connection to my sip server. So, no additional steps are needed. If you need more information just let me know.

[Anonymous]

Originally posted by: r3gis...@gmail.com

Not found usually mean that the server name is wrong or not found.
So several thing you could try :

* Check again the name of the domain you put in the domain field (I guess you are using basic wizard). Check that the auto-completion of android didn't changed the server name or didn't add any white space at the beginning or the end of the string.

* You can try to activate DNS SRV (in settings network). It will try to resolve sip server according to the domain name by a more powerful way (not needed for all providers, but sometimes it's required).

If none of this test succeed, you can install the latest dev version (available in Download).
There is a fancy way to collect and send me logs so that I can help you to say what is happening.
So with the latest dev version, go to help (press menu on csipsimple dialer screen) > start recording logs. Go back on the dialer (the application should try to restart itself). It should be enough to produce needed logs if your account is activated in accounts list. Then go back in help and press stop recording and send logs (it should now ask you to send a email, the pre-fill email is mine).

[Anonymous]

Originally posted by: perekrestov.stas

I've installed CSipSimple_0.00-15-14-bis.apk. And now it shows "Error while registering - Service unavailable".

Unfortunately I wasn't able to find "start recording logs".
BTW, how to switch to "advanced view" (I'm using Basic View now)?

[Anonymous]

Originally posted by: r3gis...@gmail.com

Log recording is in Help :

On the main screen of CSipSimple (the dialer) press the menu button and choose "Help"
The last line (with a mail icon) Allow you to start and stop log recording and allow you to send me recorded logs when you stop recording logs.

[Anonymous]

Originally posted by: perekrestov.stas

I'm soory. I found the way how to turn on logs and switch to the advanced view. Please don't answer for the previous comment. Soon, I'll send you logs.

[Anonymous]

Originally posted by: perekrestov.stas

The log has been sent.

It's strange that your log has the following exception:

D/SocialNetwork-SimpleFacebookInterface(  297): NO GZIP
E/SocialNetwork-FriendDataSyncTask(  297): com.htc.socialnetwork.SocialNetworkException errorCode: 2000
E/SocialNetwork-FriendDataSyncTask(  297): com.htc.socialnetwork.SocialNetworkException errorCode: 2000
E/SocialNetwork-FriendDataSyncTask(  297): at com.htc.socialnetwork.facebook.FacebookClient.findUpdatePhotos(FacebookClient.java:283)
E/SocialNetwork-FriendDataSyncTask(  297): at com.htc.socialnetwork.SocialNetworkClient.getUpdatePhotos(SocialNetworkClient.java:600)
E/SocialNetwork-FriendDataSyncTask(  297): at com.htc.socialnetwork.provider.task.FriendDataSyncTask.doSync(FriendDataSyncTask.java:197)
E/SocialNetwork-FriendDataSyncTask(  297): at com.htc.socialnetwork.provider.task.SyncTask.run(SyncTask.java:53)
E/SocialNetwork-FriendDataSyncTask(  297): at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1068)
E/SocialNetwork-FriendDataSyncTask(  297): at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:561)
E/SocialNetwork-FriendDataSyncTask(  297): at java.lang.Thread.run(Thread.java:1102)

[Anonymous]

Originally posted by: r3gis...@gmail.com

Indeed interesting log, didn't noticed that. That's not linked to my application however (it's the social networking widget from HTC, but can be relevant about the fact there is a network problem).
I've send you a detailed mail with some things you can try.

[Anonymous]

Originally posted by: r3gis...@gmail.com

For reference after tests, was due to the fact ukrtel sip server doesn't support proxy configuration.
As consequence, I need to create a wizard for this sip provider. (So issue renamed to track the wizard implementation).

Thanks a lot for time spent to test and for reporting the bug !

Summary: Wizard for ukrtel.net
Owner: r3gis.3R
Status: Accepted

[Anonymous]

Originally posted by: r3gis...@gmail.com

This issue was closed by revision [r374].

Status: Fixed

[Anonymous]

Originally posted by: r3gis...@gmail.com

Wizard will be available in next dev release.

Status: NextRelease