#2865 “Error while registering – Forbidden” on Moto X

[Anonymous]

Originally created by: pelu...@gmail.com

What steps will reproduce the problem?
1. Launch CSipSimple.
2. Select “Add account".
3. Enter VoIP.ms credentials.

What is the expected output? What do you see instead?
I expect no error and success in registering, rather than “Error while registering – Forbidden”.

What version of the product are you using? On what device / operating system?
CSipSimple 1.02.03 on a Moto X with Android 4.4.4. 

Please provide any additional information below.
I have no service provider, and only use WiFi.  I followed the setup instructions from VoIP.ms for CSipSimple on Android; http://wiki.voip.ms/article/CSipSimple.  In addition to the “Add account” “Basic” icon shown, the “World wide providers” folder includes a “VoIP.ms” wizard.  For “User name” I enter my VoIP.ms full sub-account number (account number plus sub-account suffix) without the underscore; http://wiki.voip.ms/article/Sub_Accounts.  My sub-account password now no longer contains a “.” dot; https://code.google.com/p/csipsimple/issues/detail?id=2380#c5.  Because it was not on the supplied VoIP.ms wizard list, I changed the new beta “sanjose2.voip.ms” server to “losangeles2.voip.ms”.  The same information works just fine with both my Cisco Linksys PAP2T and with IPKall, http://phone.ipkall.com.

Similar issues and related comments. 
https://code.google.com/p/csipsimple/issues/detail?id=2817
https://code.google.com/p/csipsimple/issues/detail?id=2660
https://code.google.com/p/csipsimple/issues/detail?id=2493
https://code.google.com/p/csipsimple/issues/detail?id=2380
https://code.google.com/p/csipsimple/issues/detail?id=1702

[Anonymous]

Originally posted by: pelu...@gmail.com

Based on GPL application CSipSimple version : 1.02.03 [r2457]
Here are important informations about Device :
android.os.Build.BOARD : MSM8960
android.os.Build.BRAND : motorola
android.os.Build.DEVICE : ghost
android.os.Build.ID : KXA21.12-L1.28
android.os.Build.MODEL : XT1056
android.os.Build.PRODUCT : ghost_sprint
android.os.Build.TAGS : release-keys
android.os.Build.CPU_ABI : armeabi-v7a
android.os.Build.VERSION.INCREMENTAL : 28
android.os.Build.VERSION.RELEASE : 4.4.4
android.os.Build.VERSION.SDK_INT : 19

[Anonymous]

Originally posted by: r3gis...@gmail.com

Thanks for the feedback.
From the logs I do not see any obvious reason why it could fail. It seems properly configured.
I also just retested on my motoX with a voipms account on losangeles2 server and no problems.
However, the losangeles2 server is available in the voipms servers list for me. So no need to change/convert the account to basic.
Can you try again using only the voipms wizard. (BTW, voipms allows their users to connect any of their server, it's just about performance to use the closest one).

If you still get a 403, might be something with password. The keyboards sometimes add extra space characters or change the case of the first character. Use the "show password" checkbox before starting to entering it to see what is entered.
If no luck, maybe voipms guys could help. From csipsimple side, packet seems send correctly and get a reply from the server. It's the server that tell "403 unauthorized".

Status: Need-Details

[Anonymous]

Originally posted by: dan.atte...@gmail.com

I mentioned I entered my VoIP.ms account without the underscore before the sub-account suffix.  For me, this does NOT work.  I continued to try many things, and finally discovered a successful registration when I included the underscore "_" between the account and sub-account.  This seems strange to me as most other utilities, services and websites do not permit the VoIP.ms underscore for this field. Oh well, I am pleased it now works for me!  Maybe both (1) with and (2) without the VoIP.ms underscore could be permitted for the csipsimple app, and/or specified within the app and/or any instructions to make it easier for others in the future.