[CS-Project-svn_notify] SF.net SVN: cs-project:[928] trunk/1.2/includes/content/helpdesk
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[CS-Project-svn_notify] SF.net SVN: cs-project:[928] trunk/1.2/includes/content/helpdesk
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From: <cra...@us...> - 2009-02-06 16:59:53
|
Revision: 928
http://cs-project.svn.sourceforge.net/cs-project/?rev=928&view=rev
Author: crazedsanity
Date: 2009-02-06 16:59:50 +0000 (Fri, 06 Feb 2009)
Log Message:
-----------
Split helpdesk.inc into pieces (#244).
Modified Paths:
--------------
trunk/1.2/includes/content/helpdesk/shared.inc
Added Paths:
-----------
trunk/1.2/includes/content/helpdesk/index.inc
trunk/1.2/includes/content/helpdesk/view.inc
Copied: trunk/1.2/includes/content/helpdesk/index.inc (from rev 927, trunk/1.2/includes/content/helpdesk/shared.inc)
===================================================================
--- trunk/1.2/includes/content/helpdesk/index.inc (rev 0)
+++ trunk/1.2/includes/content/helpdesk/index.inc 2009-02-06 16:59:50 UTC (rev 928)
@@ -0,0 +1,108 @@
+<?php
+/*
+ * SVN INFORMATION:::
+ * ------------------
+ * Last Author: $Author:crazedsanity $
+ * Current Revision: $Revision:637 $
+ * Repository Location: $HeadURL:https://cs-project.svn.sourceforge.net/svnroot/cs-project/trunk/includes/content/helpdesk.inc $
+ * Last Updated: $Date:2007-11-20 11:04:33 -0600 (Tue, 20 Nov 2007) $
+ */
+
+
+ $helpdeskId = $_GET['ID'];
+ $action = $page->ftsSections[2];
+
+ if(is_numeric($page->ui->get_cache("project/linkToIssue"))) {
+ $page->ui->unset_cache("project/linkToIssue");
+ }
+
+
+ //remove the link in the session that they should return to if not requested.
+ if($_SESSION['goBackLink'] && !$_GET['goBack']) {
+ unset($_SESSION['goBackLink']);
+ }
+
+
+ //DISPLAY ALL AVAILABLE HELPDESK ISSUES.
+ //change the content of the page properly.
+ $page->set_all_block_rows("content", array("helpdesk_search"));
+
+ $filterData = $page->ui->get_cache("helpdesk/filter");
+ if(is_array($filterData)) {
+ $page->add_template_var("filter_keyword", $filterData['keyword']);
+ $page->add_template_var("filter_field_". $filterData['field'] ."_selected", "selected");
+ }
+ else {
+ //no filter array... set one.
+ $filterData = array();
+ $page->ui->set_cache("helpdesk/filter", $filterData);
+ }
+ $page->add_template_var("filter_status_id_". $filterData['status_id'] ."_selected", "selected");
+
+ if($filterData['status_id'] == 'all') {
+ $primaryFilterArr = NULL;
+ }
+ elseif(is_numeric($filterData['status_id'])) {
+ //the data will already show only items with the given status, so don't add that to the filter again.
+ $primaryFilterArr = array("status_id" => $filterData['status_id']);
+ }
+ else {
+ $primaryFilterArr = array();
+ }
+ $filter = $filterData;
+ unset($filter['status_id'], $filter['status']);
+
+ //pull the recordset.
+ $helpdeskArr = $proj->helpdeskObj->get_records($primaryFilterArr, $currentSortArr, $filter);
+
+ $issueCount = 0;
+ if(is_array($helpdeskArr)) {
+ $issueCount = count($helpdeskArr);
+ }
+ $page->add_template_var("numRows", $issueCount);
+ //if there's an array, show it...
+ if(is_array($helpdeskArr) && count($helpdeskArr) > 0) {
+ //got good data.
+ $baseRow = $page->templateRows['helpdesk_row'];
+ foreach($helpdeskArr as $helpdeskId=>$subData) {
+ unset($deleteLink);
+
+
+ swapValue($bgColor, "rgb(213, 213, 213)", "rgb(194, 194, 194)");
+ swapValue($bgColor2, "#d5d5d5", "#c2c2c2");
+
+ $subData['bgColor'] = $bgColor;
+ $subData['bgColor2']= $bgColor2;
+
+ //define the text fields, so they can be cleaned & truncated.
+ $previewLength = 110;
+ $textFieldArr = array("name", "subject");
+ foreach($textFieldArr as $cleanThisField) {
+ //truncate them...
+ $subData[$cleanThisField] = truncate_string($subData[$cleanThisField], $previewLength, "... [more]", TRUE);
+
+ //now clean 'em (clean after to avoid truncating html special characters.
+ $subData[$cleanThisField] = cleanString($subData[$cleanThisField], "htmlentity");
+
+ //more special parsing to ensure GenericPage{} doesn't make the $ (and random characters after it) disappear.
+ $subData[$cleanThisField] = str_replace('$', '\$', $subData[$cleanThisField]);
+ }
+
+ //parse bbCode in preview...
+ $subData['subject'] = $bbCodeParser->parseString($subData['subject']);
+
+ //truncate the email address...
+ $subData['email'] = truncate_string($subData['email'], 20, "...", TRUE);
+
+ $subData['helpdesk_id'] = $helpdeskId;
+ unset($subData['id']);
+
+ //show the "created" and "updated" strings properly...
+ $subData['created'] = parse_date_string($subData['div1'],TRUE);
+ $subData['updated'] = parse_date_string($subData['div2'],TRUE);
+ $finalRow .= mini_parser($baseRow, $subData, "%%", "%%");
+ }
+ $page->add_template_var("helpdesk_row", $finalRow);
+ }
+
+?>
\ No newline at end of file
Modified: trunk/1.2/includes/content/helpdesk/shared.inc
===================================================================
--- trunk/1.2/includes/content/helpdesk/shared.inc 2009-02-05 18:23:11 UTC (rev 927)
+++ trunk/1.2/includes/content/helpdesk/shared.inc 2009-02-06 16:59:50 UTC (rev 928)
@@ -10,7 +10,6 @@
-
if($_POST) {
$action = strtolower($_POST['action']);
$helpdeskId = $_POST['id'];
@@ -255,293 +254,8 @@
exit;
}
}
-else {
- $helpdeskId = $_GET['ID'];
- $action = $page->ftsSections[2];
-
- if(is_numeric($page->ui->get_cache("project/linkToIssue"))) {
- $page->ui->unset_cache("project/linkToIssue");
- }
-
-
- //remove the link in the session that they should return to if not requested.
- if($_SESSION['goBackLink'] && !$_GET['goBack']) {
- unset($_SESSION['goBackLink']);
- }
-
- if($action == "create") {
- create_page_title($page, array('title' => "Create a Helpdesk Issue"));
- $page->set_all_block_rows("content");
-
- //show the "category" selection.
- $categoryList = $proj->helpdeskObj->get_category_list('bug', TRUE);
- $page->add_template_var("select_tags", $categoryList);
-
- //
- $page->add_template_var("email", $_SESSION['email']);
- $page->add_template_var("linked_proj", cleanString($_GET['proj']),"numeric");
-
- }
- elseif($action == "view" && !is_numeric($helpdeskId)) {
- //missing ID: throw a message & send 'em packin'.
- set_message_wrapper(array(
- "title" => "Invalid ID Specified",
- "message" => "Unable to retrieve the requested record, due to an invalid ID:<BR>" .
- " you were automatically redirected.<BR>" .
- "Requested ID: [$helpdeskId]",
- "type" => "error"
- ));
- conditional_header("/". $page->ftsSections[0] ."/". $page->ftsSections[1]);
- exit;
- }
- elseif($action == "view" && is_numeric($helpdeskId)) {
- $doNotRipRows = array("edit_form", "info_block", "access_block", "associatedUserBlock");
- $helpdeskData = $proj->helpdeskObj->get_record($helpdeskId);
- create_page_title($page, array('title' => "Issue #". $helpdeskId .": \"". $helpdeskData['name'] ."\""));
-
- //TODO: handle this better, somehow... AJAX comes to mind. ;)
- if($_GET['newTag'] && !$_SESSION['addTag_cache'][$helpdeskData['record_id']][$_GET['newTag']]) {
- $tempObj = new tagClass($proj->helpdeskObj->db);
- $addRes = $tempObj->add_tag($helpdeskData['record_id'], $_GET['newTag']);
- if($addRes) {
- $_SESSION['addTag_cache'][$helpdeskData['record_id']][$_GET['newTag']] = $addRes;
- }
- }
-
- //show it's "access" properly..
- $page->add_template_var("select_acc_". $helpdeskData['acc'], "selected");
-
- //show the "category" properly.
- $categoryList = $proj->helpdeskObj->get_category_list($helpdeskData['helpdesk_cat_id']);
- $page->add_template_var("select_category_list", $categoryList);
-
- //convert the returned data into htmlentities so brackets show properly.
- $helpdeskData['subject'] = $bbCodeParser->parseString(cleanString($helpdeskData['subject'], "htmlentity_plus_brackets"), TRUE);
- $helpdeskData['subject'] = preg_replace('/\s\s/', ' ', $helpdeskData['subject']);
- $helpdeskData['subject'] = preg_replace('/\S\s\s/', ' ', $helpdeskData['subject']);
-
-
- $helpdeskData['name'] = cleanString($helpdeskData['name'], "htmlentity_plus_brackets");
- $helpdeskData['solution'] = cleanString($helpdeskData['solution'], "htmlentity_plus_brackets");
-
- //make the wrapping SANE.
- #$helpdeskData['subject'] = wordwrap($helpdeskData['subject'], FORMAT_WORDWRAP);
-
- //show the buttons appropriate to their membership level & ownership.
- //if they're the owner, show the "solution" section.
- $assignedStr = $helpdeskData['leader_contact_id'];
- if($helpdeskData['status_id'] == 4) {
- //CLOSED: allow the current user to re-open this issue.
- $doNotRipRows[] = "assigned_text";
- $doNotRipRows[] = "priority_text";
- $doNotRipRows[] = "reopen_button";
- }
- else {
- //NOT closed...
- $doNotRipRows[] = "assigned_optionList";
- $doNotRipRows[] = "priority_optionList";
- $doNotRipRows[] = "editable_tags";
- if(($assignedStr == $_SESSION['contact_id']) || ($assignedStr == "" || is_null($assignedStr))) {
- //well, we can show 'em the update/modify button.
- $doNotRipRows[] = "update_button";
- if($_SESSION['contact_id'] == $assignedStr) {
- //they're the owner... show 'em more options.
- $doNotRipRows[] = "solution_row";
- $doNotRipRows[] = "owner_options";
- }
- //if they're the owner, show 'em more options...
- }
- elseif($_SESSION['isGroupOwner']) {
- //we got an OWNER!!!
- $doNotRipRows[] = "owner_options";
- }
- $doNotRipRows[] = "remark_row";
- $doNotRipRows[] = "buttons_row";
- $doNotRipRows[] = 'accessBlock__modifyButton';
- $doNotRipRows[] = 'linkToIssue';
-
- if($helpdeskData['status_id'] == 6) {
- //yeah, it's dirty... but it highlights the fact that it's been re-opened.
- $helpdeskData['status_text'] = '<font color="red">'. $helpdeskData['status_text'] .'</font>';
- }
-
- //keep the set of data allows it to be linked to a project.
- $doNotRipRows[] = "edit_project_selection";
-
- //TODO: implement a link for updating project associations.
- #$page->add_template_var("select_project_list", $proj->create_project_option_list($helpdeskData['ancestry'], NULL));
- }
- $doNotRipRows[] = 'update_button';
-
- //TODO: get ancestry data for this!
- if($helpdeskData['ancestry_level'] > 1) {
- $doNotRipRows[] = "link_to_parent_project";
-
- //get the parent.
- //TODO: since mainRecord{} tries to enforce having criteria of "is_helpdesk_issue" set, there's extra crap logic required.
- //TODO: fix the afore-mentioned bug by splitting helpdesk & project issues into separate tables.
- $oldIsHelpdesk = $proj->helpdeskObj->isHelpdeskIssue;
- $proj->helpdeskObj->isHelpdeskIssue=FALSE;
- $parentData = $proj->helpdeskObj->get_parent_record($helpdeskData['ancestry']);
- $proj->helpdeskObj->isHelpdeskIssue=$oldIsHelpdesk;
- $page->add_template_var("ancestryLinkList", $proj->get_ancestry_link_list($parentData['public_id'], TRUE, TRUE, TRUE));
- }
-
- //create the priority list.
- $page->add_template_var("select_priority_list", create_priority_option_list($helpdeskData['priority'],9,0));
-
- //create the list of users.
- //TODO: retrieve list of attached contacts.
- $page->add_template_var("user_assign_list", $proj->create_user_option_list($helpdeskData['leader_contact_id'],NULL,NULL,"n/a"));
-
- //add everything to the page as a template var...
- $myNotes = $helpdeskData['notes'];
- unset($helpdeskData['notes']);
- foreach($helpdeskData as $field=>$value) {
- $page->add_template_var($field, $value);
- }
-
- //now, rip all block rows that don't need to be there...
- $page->set_all_block_rows("content", $doNotRipRows);
-
- $taskData = $proj->helpdeskObj->get_tasks($helpdeskId);
- $page->set_all_block_rows('related_task');
- if(is_array($taskData)) {
- parse_related_task($taskData);
- }
-
-
-
- $useTextTags = FALSE;
- if($helpdeskData['status_id'] == 4) {
- $useTextTags = TRUE;
- }
- generate_tag_list($helpdeskData['record_id'], $useTextTags);
-
-
-
- //Display tags that can be added.
- generate_addable_tags($helpdeskData['record_id']);
-
- //now parse the note rows.
- if(is_array($myNotes) && count($myNotes)) {
- $baseRow = $page->templateRows['issueNotes'];
- foreach($myNotes as $repArr) {
- $repArr['body'] = $bbCodeParser->parseString($repArr['body']);
-
- $repArr['subject'] = cleanString($repArr['subject'], "htmlentity_plus_brackets");
-
-
- $repArr['solutionIndicator'] = "";
- if($repArr['is_solution'] == 't') {
- $repArr['solutionIndicator'] = "<img src='/images/checkmark_green.jpg' height='14px'>";
- }
- $issueNotesRow .= mini_parser($baseRow, $repArr, '%%', '%%');
- }
- $page->add_template_var('issueNotes', $issueNotesRow);
- }
-
-
- //show the list of associated users.
- $parsedRow = $page->templateRows['associatedUser_none'];
- if(is_array($helpdeskData['associatedUsers'])) {
- $baseRow = $page->templateRows['associatedUser_data'];
- $parsedRow = "";
- foreach($helpdeskData['associatedUsers'] as $id => $data) {
- $displayName = truncate_string($data['fname'] ." ". $data['lname'], 20);
- $repArr = $data;
- $repArr['displayName'] = $displayName;
- $parsedRow .= $page->mini_parser($baseRow, $repArr, '%%', '%%');
- }
- }
- $page->add_template_var('associatedUser_data', $parsedRow);
-
- }
- else {
- //DISPLAY ALL AVAILABLE HELPDESK ISSUES.
- //change the content of the page properly.
- $page->set_all_block_rows("content", array("helpdesk_search"));
-
- $filterData = $page->ui->get_cache("helpdesk/filter");
- if(is_array($filterData)) {
- $page->add_template_var("filter_keyword", $filterData['keyword']);
- $page->add_template_var("filter_field_". $filterData['field'] ."_selected", "selected");
- }
- else {
- //no filter array... set one.
- $filterData = array();
- $page->ui->set_cache("helpdesk/filter", $filterData);
- }
- $page->add_template_var("filter_status_id_". $filterData['status_id'] ."_selected", "selected");
-
- if($filterData['status_id'] == 'all') {
- $primaryFilterArr = NULL;
- }
- elseif(is_numeric($filterData['status_id'])) {
- //the data will already show only items with the given status, so don't add that to the filter again.
- $primaryFilterArr = array("status_id" => $filterData['status_id']);
- }
- else {
- $primaryFilterArr = array();
- }
- $filter = $filterData;
- unset($filter['status_id'], $filter['status']);
-
- //pull the recordset.
- $helpdeskArr = $proj->helpdeskObj->get_records($primaryFilterArr, $currentSortArr, $filter);
-
- $issueCount = 0;
- if(is_array($helpdeskArr)) {
- $issueCount = count($helpdeskArr);
- }
- $page->add_template_var("numRows", $issueCount);
- //if there's an array, show it...
- if(is_array($helpdeskArr) && count($helpdeskArr) > 0) {
- //got good data.
- $baseRow = $page->templateRows['helpdesk_row'];
- foreach($helpdeskArr as $helpdeskId=>$subData) {
- unset($deleteLink);
-
-
- swapValue($bgColor, "rgb(213, 213, 213)", "rgb(194, 194, 194)");
- swapValue($bgColor2, "#d5d5d5", "#c2c2c2");
-
- $subData['bgColor'] = $bgColor;
- $subData['bgColor2']= $bgColor2;
-
- //define the text fields, so they can be cleaned & truncated.
- $previewLength = 110;
- $textFieldArr = array("name", "subject");
- foreach($textFieldArr as $cleanThisField) {
- //truncate them...
- $subData[$cleanThisField] = truncate_string($subData[$cleanThisField], $previewLength, "... [more]", TRUE);
-
- //now clean 'em (clean after to avoid truncating html special characters.
- $subData[$cleanThisField] = cleanString($subData[$cleanThisField], "htmlentity");
-
- //more special parsing to ensure GenericPage{} doesn't make the $ (and random characters after it) disappear.
- $subData[$cleanThisField] = str_replace('$', '\$', $subData[$cleanThisField]);
- }
-
- //parse bbCode in preview...
- $subData['subject'] = $bbCodeParser->parseString($subData['subject']);
-
- //truncate the email address...
- $subData['email'] = truncate_string($subData['email'], 20, "...", TRUE);
-
- $subData['helpdesk_id'] = $helpdeskId;
- unset($subData['id']);
-
- //show the "created" and "updated" strings properly...
- $subData['created'] = parse_date_string($subData['div1'],TRUE);
- $subData['updated'] = parse_date_string($subData['div2'],TRUE);
- $finalRow .= mini_parser($baseRow, $subData, "%%", "%%");
- }
- $page->add_template_var("helpdesk_row", $finalRow);
- }
- }
-}
+
//call the function to add AJAX stuff...
addAjax();
Copied: trunk/1.2/includes/content/helpdesk/view.inc (from rev 927, trunk/1.2/includes/content/helpdesk/shared.inc)
===================================================================
--- trunk/1.2/includes/content/helpdesk/view.inc (rev 0)
+++ trunk/1.2/includes/content/helpdesk/view.inc 2009-02-06 16:59:50 UTC (rev 928)
@@ -0,0 +1,218 @@
+<?php
+/*
+ * SVN INFORMATION:::
+ * ------------------
+ * Last Author: $Author:crazedsanity $
+ * Current Revision: $Revision:637 $
+ * Repository Location: $HeadURL:https://cs-project.svn.sourceforge.net/svnroot/cs-project/trunk/includes/content/helpdesk.inc $
+ * Last Updated: $Date:2007-11-20 11:04:33 -0600 (Tue, 20 Nov 2007) $
+ */
+
+
+
+ $helpdeskId = $_GET['ID'];
+ $action = $page->ftsSections[2];
+
+ if(is_numeric($page->ui->get_cache("project/linkToIssue"))) {
+ $page->ui->unset_cache("project/linkToIssue");
+ }
+
+
+ //remove the link in the session that they should return to if not requested.
+ if($_SESSION['goBackLink'] && !$_GET['goBack']) {
+ unset($_SESSION['goBackLink']);
+ }
+
+ if($action == "create") {
+ create_page_title($page, array('title' => "Create a Helpdesk Issue"));
+ $page->set_all_block_rows("content");
+
+ //show the "category" selection.
+ $categoryList = $proj->helpdeskObj->get_category_list('bug', TRUE);
+ $page->add_template_var("select_tags", $categoryList);
+
+ //
+ $page->add_template_var("email", $_SESSION['email']);
+ $page->add_template_var("linked_proj", cleanString($_GET['proj']),"numeric");
+
+ }
+ elseif($action == "view" && !is_numeric($helpdeskId)) {
+ //missing ID: throw a message & send 'em packin'.
+ set_message_wrapper(array(
+ "title" => "Invalid ID Specified",
+ "message" => "Unable to retrieve the requested record, due to an invalid ID:<BR>" .
+ " you were automatically redirected.<BR>" .
+ "Requested ID: [$helpdeskId]",
+ "type" => "error"
+ ));
+ conditional_header("/". $page->ftsSections[0] ."/". $page->ftsSections[1]);
+ exit;
+ }
+ elseif($action == "view" && is_numeric($helpdeskId)) {
+ $doNotRipRows = array("edit_form", "info_block", "access_block", "associatedUserBlock");
+ $helpdeskData = $proj->helpdeskObj->get_record($helpdeskId);
+ create_page_title($page, array('title' => "Issue #". $helpdeskId .": \"". $helpdeskData['name'] ."\""));
+
+ //TODO: handle this better, somehow... AJAX comes to mind. ;)
+ if($_GET['newTag'] && !$_SESSION['addTag_cache'][$helpdeskData['record_id']][$_GET['newTag']]) {
+ $tempObj = new tagClass($proj->helpdeskObj->db);
+ $addRes = $tempObj->add_tag($helpdeskData['record_id'], $_GET['newTag']);
+ if($addRes) {
+ $_SESSION['addTag_cache'][$helpdeskData['record_id']][$_GET['newTag']] = $addRes;
+ }
+ }
+
+ //show it's "access" properly..
+ $page->add_template_var("select_acc_". $helpdeskData['acc'], "selected");
+
+ //show the "category" properly.
+ $categoryList = $proj->helpdeskObj->get_category_list($helpdeskData['helpdesk_cat_id']);
+ $page->add_template_var("select_category_list", $categoryList);
+
+ //convert the returned data into htmlentities so brackets show properly.
+ $helpdeskData['subject'] = $bbCodeParser->parseString(cleanString($helpdeskData['subject'], "htmlentity_plus_brackets"), TRUE);
+ $helpdeskData['subject'] = preg_replace('/\s\s/', ' ', $helpdeskData['subject']);
+ $helpdeskData['subject'] = preg_replace('/\S\s\s/', ' ', $helpdeskData['subject']);
+
+
+ $helpdeskData['name'] = cleanString($helpdeskData['name'], "htmlentity_plus_brackets");
+ $helpdeskData['solution'] = cleanString($helpdeskData['solution'], "htmlentity_plus_brackets");
+
+ //make the wrapping SANE.
+ #$helpdeskData['subject'] = wordwrap($helpdeskData['subject'], FORMAT_WORDWRAP);
+
+ //show the buttons appropriate to their membership level & ownership.
+ //if they're the owner, show the "solution" section.
+ $assignedStr = $helpdeskData['leader_contact_id'];
+ if($helpdeskData['status_id'] == 4) {
+ //CLOSED: allow the current user to re-open this issue.
+ $doNotRipRows[] = "assigned_text";
+ $doNotRipRows[] = "priority_text";
+ $doNotRipRows[] = "reopen_button";
+ }
+ else {
+ //NOT closed...
+ $doNotRipRows[] = "assigned_optionList";
+ $doNotRipRows[] = "priority_optionList";
+ $doNotRipRows[] = "editable_tags";
+ if(($assignedStr == $_SESSION['contact_id']) || ($assignedStr == "" || is_null($assignedStr))) {
+ //well, we can show 'em the update/modify button.
+ $doNotRipRows[] = "update_button";
+ if($_SESSION['contact_id'] == $assignedStr) {
+ //they're the owner... show 'em more options.
+ $doNotRipRows[] = "solution_row";
+ $doNotRipRows[] = "owner_options";
+ }
+ //if they're the owner, show 'em more options...
+ }
+ elseif($_SESSION['isGroupOwner']) {
+ //we got an OWNER!!!
+ $doNotRipRows[] = "owner_options";
+ }
+ $doNotRipRows[] = "remark_row";
+ $doNotRipRows[] = "buttons_row";
+ $doNotRipRows[] = 'accessBlock__modifyButton';
+ $doNotRipRows[] = 'linkToIssue';
+
+ if($helpdeskData['status_id'] == 6) {
+ //yeah, it's dirty... but it highlights the fact that it's been re-opened.
+ $helpdeskData['status_text'] = '<font color="red">'. $helpdeskData['status_text'] .'</font>';
+ }
+
+ //keep the set of data allows it to be linked to a project.
+ $doNotRipRows[] = "edit_project_selection";
+
+ //TODO: implement a link for updating project associations.
+ #$page->add_template_var("select_project_list", $proj->create_project_option_list($helpdeskData['ancestry'], NULL));
+ }
+ $doNotRipRows[] = 'update_button';
+
+ //TODO: get ancestry data for this!
+ if($helpdeskData['ancestry_level'] > 1) {
+ $doNotRipRows[] = "link_to_parent_project";
+
+ //get the parent.
+ //TODO: since mainRecord{} tries to enforce having criteria of "is_helpdesk_issue" set, there's extra crap logic required.
+ //TODO: fix the afore-mentioned bug by splitting helpdesk & project issues into separate tables.
+ $oldIsHelpdesk = $proj->helpdeskObj->isHelpdeskIssue;
+ $proj->helpdeskObj->isHelpdeskIssue=FALSE;
+ $parentData = $proj->helpdeskObj->get_parent_record($helpdeskData['ancestry']);
+ $proj->helpdeskObj->isHelpdeskIssue=$oldIsHelpdesk;
+ $page->add_template_var("ancestryLinkList", $proj->get_ancestry_link_list($parentData['public_id'], TRUE, TRUE, TRUE));
+ }
+
+ //create the priority list.
+ $page->add_template_var("select_priority_list", create_priority_option_list($helpdeskData['priority'],9,0));
+
+ //create the list of users.
+ //TODO: retrieve list of attached contacts.
+ $page->add_template_var("user_assign_list", $proj->create_user_option_list($helpdeskData['leader_contact_id'],NULL,NULL,"n/a"));
+
+ //add everything to the page as a template var...
+ $myNotes = $helpdeskData['notes'];
+ unset($helpdeskData['notes']);
+ foreach($helpdeskData as $field=>$value) {
+ $page->add_template_var($field, $value);
+ }
+
+ //now, rip all block rows that don't need to be there...
+ $page->set_all_block_rows("content", $doNotRipRows);
+
+ $taskData = $proj->helpdeskObj->get_tasks($helpdeskId);
+ $page->set_all_block_rows('related_task');
+ if(is_array($taskData)) {
+ parse_related_task($taskData);
+ }
+
+
+
+ $useTextTags = FALSE;
+ if($helpdeskData['status_id'] == 4) {
+ $useTextTags = TRUE;
+ }
+ generate_tag_list($helpdeskData['record_id'], $useTextTags);
+
+
+
+ //Display tags that can be added.
+ generate_addable_tags($helpdeskData['record_id']);
+
+ //now parse the note rows.
+ if(is_array($myNotes) && count($myNotes)) {
+ $baseRow = $page->templateRows['issueNotes'];
+ foreach($myNotes as $repArr) {
+ $repArr['body'] = $bbCodeParser->parseString($repArr['body']);
+
+ $repArr['subject'] = cleanString($repArr['subject'], "htmlentity_plus_brackets");
+
+
+ $repArr['solutionIndicator'] = "";
+ if($repArr['is_solution'] == 't') {
+ $repArr['solutionIndicator'] = "<img src='/images/checkmark_green.jpg' height='14px'>";
+ }
+ $issueNotesRow .= mini_parser($baseRow, $repArr, '%%', '%%');
+ }
+ $page->add_template_var('issueNotes', $issueNotesRow);
+ }
+
+
+ //show the list of associated users.
+ $parsedRow = $page->templateRows['associatedUser_none'];
+ if(is_array($helpdeskData['associatedUsers'])) {
+ $baseRow = $page->templateRows['associatedUser_data'];
+ $parsedRow = "";
+ foreach($helpdeskData['associatedUsers'] as $id => $data) {
+ $displayName = truncate_string($data['fname'] ." ". $data['lname'], 20);
+ $repArr = $data;
+ $repArr['displayName'] = $displayName;
+ $parsedRow .= $page->mini_parser($baseRow, $repArr, '%%', '%%');
+ }
+ }
+ $page->add_template_var('associatedUser_data', $parsedRow);
+
+ }
+
+//call the function to add AJAX stuff...
+addAjax();
+
+?>
\ No newline at end of file
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