From: Lukas D. <L....@ed...> - 2013-09-24 15:26:33
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Hello Dear Cron Users, Iam trying to set-up a Cronjob for my Company's OTRS. We want a job which automatically calls the mails every 15 minutes into the OTRS Ticket System. My boss has already started setting up the service and OTRS is running fine, but everytime when we try to start the CronService I get Error Messages. I think something needs to be configured in the crontab file, perl, or the IIS-Manager. My log file says that Rule.pm cannot be found. Sorry for the chaotic description, but am a beginner in such things. Here a copy of my log file : -------------------------------------------------- [2013/07/18 21:53:31] starting service [2013/07/18 21:53:31] Can't locate File/Find/Rule.pm in @INC (@INC contains: C:\Program Files (x86)\OTRS\CRONw C:/Perl/site/lib C:/Perl/lib .) at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. BEGIN failed--compilation aborted at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. Compilation failed in require at (eval 18) line 1. BEGIN failed--compilation aborted at (eval 18) line 1. [2013/07/18 22:00:09] starting service [2013/07/18 22:00:09] Can't locate File/Find/Rule.pm in @INC (@INC contains: C:\Program Files (x86)\OTRS\CRONw C:/Perl/site/lib C:/Perl/lib .) at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. BEGIN failed--compilation aborted at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. Compilation failed in require at (eval 18) line 1. BEGIN failed--compilation aborted at (eval 18) line 1. [2013/08/11 19:43:54] starting service [2013/08/11 19:43:54] Can't locate File/Find/Rule.pm in @INC (@INC contains: C:\Program Files (x86)\OTRS\CRONw C:/Perl/site/lib C:/Perl/lib .) at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. BEGIN failed--compilation aborted at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. Compilation failed in require at (eval 18) line 1. BEGIN failed--compilation aborted at (eval 18) line 1. [2013/08/12 19:20:43] starting service [2013/08/12 19:20:43] Can't locate File/Find/Rule.pm in @INC (@INC contains: C:\Program Files (x86)\OTRS\CRONw C:/Perl/site/lib C:/Perl/lib .) at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. BEGIN failed--compilation aborted at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. Compilation failed in require at (eval 18) line 1. BEGIN failed--compilation aborted at (eval 18) line 1. [2013/09/01 14:24:53] starting service [2013/09/01 14:24:53] Can't locate File/Find/Rule.pm in @INC (@INC contains: C:\Program Files (x86)\OTRS\CRONw C:/Perl/site/lib C:/Perl/lib .) at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. BEGIN failed--compilation aborted at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. Compilation failed in require at (eval 18) line 1. BEGIN failed--compilation aborted at (eval 18) line 1. [2013/09/09 11:28:05] starting service [2013/09/09 11:28:05] Can't locate File/Find/Rule.pm in @INC (@INC contains: C:\Program Files (x86)\OTRS\CRONw C:/Perl/site/lib C:/Perl/lib .) at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. BEGIN failed--compilation aborted at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. Compilation failed in require at (eval 18) line 1. BEGIN failed--compilation aborted at (eval 18) line 1. [2013/09/09 11:37:27] starting service [2013/09/09 11:37:27] Can't locate File/Find/Rule.pm in @INC (@INC contains: C:\Program Files (x86)\OTRS\CRONw C:/Perl/site/lib C:/Perl/lib .) at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. BEGIN failed--compilation aborted at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. Compilation failed in require at (eval 18) line 1. BEGIN failed--compilation aborted at (eval 18) line 1. [2013/09/09 16:00:48] starting service [2013/09/09 16:00:48] Can't locate File/Find/Rule.pm in @INC (@INC contains: C:\Program Files (x86)\OTRS\CRONw C:/Perl/site/lib C:/Perl/lib .) at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. BEGIN failed--compilation aborted at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. Compilation failed in require at (eval 18) line 1. BEGIN failed--compilation aborted at (eval 18) line 1. [2013/09/09 16:02:40] starting service [2013/09/09 16:02:40] Can't locate File/Find/Rule.pm in @INC (@INC contains: C:\Program Files (x86)\OTRS\CRONw C:/Perl/site/lib C:/Perl/lib .) at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. BEGIN failed--compilation aborted at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. Compilation failed in require at (eval 18) line 1. BEGIN failed--compilation aborted at (eval 18) line 1. [2013/09/09 16:30:46] starting service [2013/09/09 16:30:46] no crontab defined! [2013/09/09 16:30:59] starting service [2013/09/09 16:30:59] no crontab defined! [2013/09/09 16:47:23] starting service [2013/09/09 16:47:23] no crontab defined! [2013/09/09 16:54:44] starting service [2013/09/09 16:54:44] Can't locate File/Find/Rule.pm in @INC (@INC contains: C:\Program Files (x86)\OTRS\CRONw C:/Perl/site/lib C:/Perl/lib .) at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. BEGIN failed--compilation aborted at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. Compilation failed in require at (eval 18) line 1. BEGIN failed--compilation aborted at (eval 18) line 1. [2013/09/09 16:58:14] starting service [2013/09/09 16:58:14] Can't locate File/Find/Rule.pm in @INC (@INC contains: C:\Program Files (x86)\OTRS\CRONw C:/Perl/site/lib C:/Perl/lib .) at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. BEGIN failed--compilation aborted at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. Compilation failed in require at (eval 18) line 1. BEGIN failed--compilation aborted at (eval 18) line 1. [2013/09/09 16:58:18] starting service [2013/09/09 16:58:18] Can't locate File/Find/Rule.pm in @INC (@INC contains: C:\Program Files (x86)\OTRS\CRONw C:/Perl/site/lib C:/Perl/lib .) at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. BEGIN failed--compilation aborted at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. Compilation failed in require at (eval 18) line 1. BEGIN failed--compilation aborted at (eval 18) line 1. [2013/09/09 17:00:07] starting service [2013/09/09 17:00:07] Can't locate File/Find/Rule.pm in @INC (@INC contains: C:\Program Files (x86)\OTRS\CRONw C:/Perl/site/lib C:/Perl/lib .) at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. BEGIN failed--compilation aborted at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. Compilation failed in require at (eval 18) line 1. BEGIN failed--compilation aborted at (eval 18) line 1. [2013/09/09 17:02:53] starting service [2013/09/09 17:02:53] Can't locate File/Find/Rule.pm in @INC (@INC contains: C:\Program Files (x86)\OTRS\CRONw C:/Perl/site/lib C:/Perl/lib .) at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. BEGIN failed--compilation aborted at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. Compilation failed in require at (eval 18) line 1. BEGIN failed--compilation aborted at (eval 18) line 1. [2013/09/09 17:02:58] starting service [2013/09/09 17:02:58] no crontab defined! [2013/09/10 09:40:01] starting service [2013/09/10 09:40:01] Can't locate File/Find/Rule.pm in @INC (@INC contains: C:\Program Files (x86)\OTRS\CRONw C:/Perl/site/lib C:/Perl/lib .) at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. BEGIN failed--compilation aborted at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. Compilation failed in require at (eval 18) line 1. BEGIN failed--compilation aborted at (eval 18) line 1. [2013/09/10 09:42:20] starting service [2013/09/10 09:42:20] Can't locate File/Find/Rule.pm in @INC (@INC contains: C:\Program Files (x86)\OTRS\CRONw C:/Perl/site/lib C:/Perl/lib .) at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. BEGIN failed--compilation aborted at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. Compilation failed in require at (eval 18) line 1. BEGIN failed--compilation aborted at (eval 18) line 1. [2013/09/10 09:42:57] starting service [2013/09/10 09:42:57] no crontab defined! [2013/09/20 12:34:12] starting service [2013/09/20 12:34:12] no crontab defined! [2013/09/24 15:56:37] starting service [2013/09/24 15:56:37] no crontab defined! [2013/09/24 15:56:53] starting service [2013/09/24 15:56:53] no crontab defined! [2013/09/24 16:01:43] starting service [2013/09/24 16:01:43] no crontab defined! [2013/09/24 16:02:07] starting service [2013/09/24 16:02:07] Can't locate File/Find/Rule.pm in @INC (@INC contains: C:\Program Files (x86)\OTRS\CRONw C:/Perl/site/lib C:/Perl/lib .) at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. BEGIN failed--compilation aborted at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. Compilation failed in require at (eval 18) line 1. BEGIN failed--compilation aborted at (eval 18) line 1. [2013/09/24 16:31:15] starting service [2013/09/24 16:31:15] Can't locate File/Find/Rule.pm in @INC (@INC contains: C:\Program Files (x86)\OTRS\CRONw C:/Perl/site/lib C:/Perl/lib .) at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. BEGIN failed--compilation aborted at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. Compilation failed in require at (eval 18) line 1. BEGIN failed--compilation aborted at (eval 18) line 1. [2013/09/24 16:31:27] starting service [2013/09/24 16:31:27] Can't locate File/Find/Rule.pm in @INC (@INC contains: C:\Program Files (x86)\OTRS\CRONw C:/Perl/site/lib C:/Perl/lib .) at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. BEGIN failed--compilation aborted at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. Compilation failed in require at (eval 18) line 1. BEGIN failed--compilation aborted at (eval 18) line 1. [2013/09/24 16:31:48] starting service [2013/09/24 16:31:48] no crontab defined! [2013/09/24 16:43:31] starting service [2013/09/24 16:43:31] no crontab defined! [2013/09/24 16:43:33] starting service [2013/09/24 16:43:33] no crontab defined! [2013/09/24 16:49:59] starting service [2013/09/24 16:49:59] Can't locate File/Find/Rule.pm in @INC (@INC contains: C:\Program Files (x86)\OTRS\CRONw C:/Perl/site/lib C:/Perl/lib .) at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. BEGIN failed--compilation aborted at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. Compilation failed in require at (eval 18) line 1. BEGIN failed--compilation aborted at (eval 18) line 1. [2013/09/24 16:50:23] starting service [2013/09/24 16:50:23] Can't locate File/Find/Rule.pm in @INC (@INC contains: C:\Program Files (x86)\OTRS\CRONw C:/Perl/site/lib C:/Perl/lib .) at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. BEGIN failed--compilation aborted at C:\Program Files (x86)\OTRS\CRONw/Crontab.pm line 38. Compilation failed in require at (eval 18) line 1. BEGIN failed--compilation aborted at (eval 18) line 1. ----------------------------------------------------------- Cheers, Lukas Dave |