Re: [Codestriker-user] Codestriker to handle HTML mail copy paste

[<Ahu...@em...>]

>>Are you saying the characters looked garbled when the author pasted
>>the text into the create topic page?

That's what happened. The author pasted html text description from her Outlook mail into the topic description. I think the html mail uses 16 bit characters. The characters are not garbled in the mail, but when they are posted in the topic description, they looked garbled. 

I have also entered all sorts of UTF-8 characters and not run into this. 
I suspect if you copy paste html mail text from Outlook into topic description, the characters looked garbled. Most users here use Windows XP OS with complete shipped fixes. They also use Linux as development machines. Our servers use Solaris and Codestriker is installed on a Solaris server. We have put code to package Codestriker and also customize it to their requirements. It all works very well for us. The users like this tool very much. It saves them a lot of time. 
 
I suspected it would be outside the realm of Codestriker to handle html mail, but I wasn't perfectly sure. So, I asked. They have no problems entering regular text from their browsers and I'll ask them to do that. 

Thanks for the early reply,
Neeta
-----Original Message-----
From: David Sitsky [mailto:dav...@gm...] 
Sent: Sunday, March 30, 2008 6:08 PM
To: Ahuja, Neeta
Cc: cod...@li...
Subject: Re: [Codestriker-user] Codestriker to handle HTML mail copy paste

Hi Ahuja,

> I ran into this problem when one of our users opened a topic in Codestriker
> and copy pasted the topic description from her html mail. The topic
> description had weird characters. Here's what they looked like
>
> IÃÆ'¢â‚¬â„¢m the reviewer, not the reviewee, so
> I donÃÆ'¢â‚¬â„¢t know the answers to your
> questions.
>
> The problem was that the author had copied text from an HTML email, into the
> topic description. The HTML set are 16 bit characters. Is there a way to
> specify support for those and also support the usual ascii characters?

Are you saying the characters looked garbled when the author pasted
the text into the create topic page?  Or was the issue when displaying
the topic description on the topic properties page?  If it is the
former - its really outside Codestriker.  Somehow the OS you are on
hasn't properly recorded the source characters with their encoding
correctly.  What OS are you on and which browser are you using?

Codestriker handles UTF-8 as its default encoding, and I can
cut-n-paste all sorts of characters sets without issue.

Cheers,
David