Before creating a new ticket please check the following

  • You are using CodeSnip v4.x. Earlier versions are no longer supported.
  • If you are requesting a new feature then please create a feature request ticket instead.
  • You are using the latest version of CodeSnip. The bug may have been fixed.
  • Review the existing bug reports. If there's a similar bug please comment on that report instead of opening a new ticket.

If you get past those checks then please open a new ticket. Give as much info as you can, including:

  • Any error messages
  • What you were doing when you found the bug.
  • How to replicate the bug after starting CodeSnip.
  • The version of CodeSnip you are using (see the program's About box).
  • Whether you're using the standard or portable edition (see the main window title).
  • Your operating system.
  • The version of Internet Explorer that is installed (CodeSnip uses the browser engine).

You can attach any screenshots or patches.