Clonezilla / Discussion / Help: MS Surface Pro 7: Stable and Alternate Won't Fully Load

Doug Dudenhoeffer - 2019-11-19

Hello,
I've been using Clonezilla with much success for years. We recently got some new MS Surface Pro 7's and as usuall I loaded the OS (Win10) from scratch, configured it to our standards, sysprepped it, and then planned on making the image with Clonezilla.

Unfortunately, the latest stable version (2.6.4-10) won't fully boot Clonezilla. I get error "Get PTE Read access is not set."

So then I tried the latest alternate build (20191024) and I got some error about TPM.

I don't think this has anything to do with it, but I'm using a Dell D6000 dock. I'll disconnect the dock and see if Clonezilla loads, but I need to the dock as it is serving the NIC.

Any suggestions on how I can get Clonezilla to boot on this Surface Pro 7?

Thanks,
Doug

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Doug Dudenhoeffer - 2019-11-19

I can confirm disconnecting the Dell D6000 dock made no difference with the latest stable version 2.6.4-10. I still get the PTE error.

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Doug Dudenhoeffer - 2019-11-19

If I try fail safe mode, I get the error "mce: Unable to init MCE device (rc: -5)"

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Doug Dudenhoeffer - 2019-11-19

I went back and tried 2.6.1-25 stable and I get yet a different error... "hw perf events fixed 4 > max(3), clipping!"

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Doug Dudenhoeffer - 2019-11-19

Tried 2.6.4-12 testing as well. Same error "PTE Read access is not set"

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Steven Shiau - 2019-11-20

This is related to the Linux kernel from Clonezilla live. Maybe you can give testing Clonezilla live a try, e.g., 2.6.5-1 or 20191120-focal. They come with newer Linux kernel so your hardware might be support.

Steven

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Doug Dudenhoeffer - 2019-11-21

Thanks Steven... I tried 2.6.5-1 Testing and it didn't work. I didn't see any error message. After the first screen where you select the 800x600, the screen went blank/black. I let it sit there for a couple minutes and nothing ever happened. I will try the 20191120-focal now.

Last edit: Doug Dudenhoeffer 2019-11-21

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Doug Dudenhoeffer - 2019-11-21

No go on the 20191120-Focal build. This one gets a tpm chip error.

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Doug Dudenhoeffer - 2019-11-21

Same with 20191120-Eoan... error communicating with TPM chip.

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Doug Dudenhoeffer - 2019-11-21

I think I need to run a boot command of modprobe.blacklist=intel_lpss_pci. How do I do that with Clonezilla. I saw where I can press "e" at the opening screen and then I see the boot script items. I'm not sure exactly where to place modprobe.blacklist=intel_lpss_pci and then once I do, what do I press to continue on? I see something at the bottom of the screen, but I can't read it because it is covered up by part of the Clonezilla logo/words.

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Doug Dudenhoeffer - 2019-11-21

OK, I finally got it to work by adding the modprobe.blacklist=intel_lpss_pci to the boot parameters. I was originally adding it in the wrong place. Then I found ctrl-x is what I press to continue on once I have put it in as a paremeter.

I'm curious if it will always be this way or eventually a new version will be compatible without having to mess with the boot parameters.

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Doug Dudenhoeffer - 2019-11-21

Well, even though I got it to boot with adding modprobe.blacklist=intel_lpss_pci, it doesn't see the network card using the dell d6000 dock.

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Doug Dudenhoeffer - 2019-11-21

OK, looks like I'm good to go. I'm using a startech usb hub with an adapter and now it sees the nic.

So it still takes adding modprobe.blacklist=intel_lpss_pci to the boot parameters and also using the usb hub instead of the dock for the nic.

I'm hopefull we will eventually not have to add the boot parameter.

Thanks,
Doug

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- George W - 2019-12-03
  
  Hey Doug, where in the cfg file do you add the modprobe line? Thank you in advance
  
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  - Doug Dudenhoeffer - 2019-12-03
    
    The ‘modprobe.blacklist=intel_lpss_pci’ needs inserted towards the end (right) of the longest line just after radeonhd.blacklist=yes
    
    It might work if you insert it in other areas, but I found it to work here, so I'm running with it. Attached image so you can see it.
    
    Doug
    
    20191121_095933.jpg
    
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    - George W - 2019-12-03
      
      Perfect! Thank you so much!
      
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      - Robert J Townley - 2019-12-03
        
        I believe there are instructions on clonezilla.org on how to modify the
        kernel and reburn the ISO. Otherwise google “modify kernel boot parameters
        and rebuild iso“ for howtos. It is not hard nor all that time consuming
        especially if you use Linux to do so.
        
        On Tue, Dec 3, 2019 at 1:48 PM George W gsweathers@users.sourceforge.net
        wrote:
        
        Perfect! Thank you so much!
        
        MS Surface Pro 7: Stable and Alternate Won't Fully Load
        
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Steven Shiau - 2019-11-21

Thanks for your feedback. Yes, once the newer Linux kernel can support your hardware, the blacklist boot parameter won't be needed I believe.

Steven

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D S - 2020-01-17

I too received a whole bunch of SP7s and in following all the information above, I am still unable to get passed the Clonezilla Live selection. After selection, just hangs on Clonezilla splash screen. Did you also run into this issue and how were you able to get around it?

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- Doug Dudenhoeffer - 2020-01-21
  
  No, I didn't have the issue with it hanging on the splash screen.
  
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- Doug Dudenhoeffer - 2020-01-21
  
  Although I wonder if you let it sit long enough, then you will get the same error I got. In which case you would need to change the boot parameter with the info above. Check my screenshot I posted.
  
  I'm surprised this hasn't been addressed yet in the latest versions.
  
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Steven Shiau - 2020-01-26

If you can, give the latest testing Clonezilla live a try, e.g., >= 2.6.5-12 or 20200114-focal:
https://clonezilla.org/downloads.php
They come with newer Linux kernel so it might support your hardware better.

Steven

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- D S - 2020-02-03
  
  Thank you. The latest live version worked out of the box without change to the boot parameter.
  
  👍
  1
  
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Tony P - 2020-05-27

Hi - i'm having an issue restoring a clonezilla image to our surface pro 7. We're using simple USB thumb drive as a boot as well as external USB storage for the images. We keep getting bluescreens so I believe I'm narrorwing this down to a win10pro v1909 update?? Has anybody seen this behavior?

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- Tony P - 2020-06-06
  
  After restoring an image...I'm now thinking it's Adobe DC 17
  
  Sent from Yahoo Mail on Android
  
  On Wed, May 27, 2020 at 9:36 AM, Tony Ptp303sbc@users.sourceforge.net wrote:
  Hi - i'm having an issue restoring a clonezilla image to our surface pro 7. We're using simple USB thumb drive as a boot as well as external USB storage for the images. We keep getting bluescreens so I believe I'm narrorwing this down to a win10pro v1909 update?? Has anybody seen this behavior?
  
  MS Surface Pro 7: Stable and Alternate Won't Fully Load
  
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MS Surface Pro 7: Stable and Alternate Won't Fully Load

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MS Surface Pro 7: Stable and Alternate Won't Fully Load