(yet another) my hard drive is not recognised on new hardware
A partition and disk imaging/cloning program
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steven_shiau
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Hi Guys and Girls,
I use clonezilla a lot but this has me stuck
I know from previous searches and previous issues that the whole "Clonezilla doesn't see my HDD / SSD / NVME" issue is a fairly common one. I wondered if someone would be prepared to help me out.
I have a brand new Acer A317-52 laptop which came factory fitted with a HDD. My normal process is to backup the OS before doing anything and then dump a clean windows 10 image onto the disk to get rid of all the OEM and MS installed bloat.
Booted clonezilla fine using UEFI from a USB stick, the system found my external 2tb disk and mounted it as the image store but it would not find the HDD.
Went to the BIOS, disabled fast boot, disabled secure boot, found the "press ctrl + s on the main bios page" secret options and changed from "Optane without RAID" to "AHCI", booted clonezilla, still no dice.
lspci shows a "SATA controller: Intel Corporation Ice Lake-LP SATA Controller [AHCI mode] (rev 30)" so it looks like the OS is seeing the controller and likes it but lsblk only lists a loop device and the memory stick I am booted from. lshw -c storage also shows the Intel Ice Lake-LP in AHCI mode.
Tried with several versions of Clonezilla, currently running 2.7.1-15. Just downloading a clean ISO of ubuntu to see if that recognises it.
Any other ideas anyone can come up with?
For the record, ubuntu 20.04 and 20.10 also don't see the disk so it looks like it's a HW + Linux issue not specific to clonezilla.
So you might need to wait for newer Linux kernel to support your hardware.
Steven
It's looking that way.
Just for the record in case anyone else finds this thread... It would appear that there is something strange with the SATA connection on this (and similar) laptops.
There are talks of sending the laptop to sleep and waking it again and the SATA HDD will show up so there is something amiss. It also appears that if you replace the SATA disk with a NVME that Linux will just work but I didn't have an NVME disk or the time to test that.
In the end I pulled the disk, imaged it on another device and dropped it back in the laptop and all was good with the world. Frustrating to need to do that and it wasted a load of time but it appears not to be either Clonezilla or Linux's fault but a shitty implementation from Acer.
Got it. Hardware issue... Thanks for sharing that.
Steven