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#360 No sound from headphones when plugged in

open
nobody
None
5
2021-04-13
2021-04-11
jax
No

After successful restoration of an image with clonezilla 20210127-groovy on a Asus ROG GL503GE.
No sound from headphones when plugged in, speaker muted when heaphone plugged in.
Reinstalling driver, sfc /scannow, still not working.
Try booting with Ubuntu from USB, still no sounds from headphone.
Then I removed the NVMe drive and booting again with Ubuntu magically the headphone works just fine
Put the NVMe back, booting Win10 from NVMe now the headphone working normally.

When I replicate that restoration process again, same thing happened, no sounds coming from headphone.
The only fix is to remove NVMe drive, boot with USB, power off, put the NVMe back

FYI, the Realtek chip is located underneath the NVMe drive and on the left side of the chip is the combo jack audio location.

Discussion

  • Steven Shiau

    Steven Shiau - 2021-04-12

    Thanks for your feedback.
    Is this issue reproducible for Clonezilla live >= 2.7.2-19 or 20210406-hirsute:
    https://clonezilla.org/downloads.php

    Steven

     
  • jax

    jax - 2021-04-13

    Unfortunately the laptop is no longer with me, it belongs to my nephew
    So I can't test it any further.

     

    Last edit: jax 2021-04-13

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