UltraVNC do'nt work after upg CS to ver...

2012-09-03
2012-10-29
  • Stefano Paiano

    Stefano Paiano - 2012-09-03

    After upgrading Classic Shell to ver. 3.6.1, I can not remotely manage my pc.
    The connection is successfully established, the mouse moves on the remote
    desktop, but does not interact with the windows and not even open the start
    menu.
    As a result, the system becomes unmanageable, but I note that it does not
    crash.
    The version of UltraVNC 1.0.9.6.2.
    I hope in your help, thank you.

     
  • Ivo Beltchev

    Ivo Beltchev - 2012-09-03

    What version of Windows are you connecting to? Does Remote Desktop work in
    place of UltraVNC?

     
  • Stefano Paiano

    Stefano Paiano - 2012-09-03

    Both PCs have Windows 7 x64 (Professional and Ultimate). I do not use remote
    desktop because I prefer the secure connection of UltraVNC. However, before
    upgrading Clasic Shell, everything worked properly.

     
  • Ivo Beltchev

    Ivo Beltchev - 2012-09-03

    Sure, but for the sake of troubleshooting try Remote Desktop to see if it
    works.

    Try disabling features of Classic Shell to find which one causes the problem.
    At this moment it is not clear even which component is responsible - Classic
    Start Menu, Classic Explorer, Classic IE9. None of them are supposed to affect
    the mouse outside of the Explroer process, so if you are seeing all windows
    being affected, it is anyone's guess where the problem is.

    Also which version did you upgrade from?

     
  • Stefano Paiano

    Stefano Paiano - 2012-09-03

    I'm sorry, but I do not remember if I upgraded from version 3.5.1 or 3.6.0.

     
  • Stefano Paiano

    Stefano Paiano - 2012-09-03

    I will try to disable some options to see if the problem goes away.

     

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