Error when trying to update to 3.6.5 and uninstalling

  • Avishai

    Avishai - 2013-01-01

    Hello all, any help would be greatly appreciated. When trying to update or uninstall, I get the following error

    Error getting file security:
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\GetLastError:5

    Also, all of the sudden the menu names have been changed to the following:

    $Menu.Network, $Menu.Printers, etc.

    Thanks in advance!

  • Ivo Beltchev

    Ivo Beltchev - 2013-01-01

    Looks like the uninstall got stuck halfway through. The text is weird because the L10N files have been uninstalled.

    Try downloading the same version you had before and install it again, then uninstall it.
    You can find the old versions here:

    Also good idea to reboot just incase some files are in use.

  • Avishai

    Avishai - 2013-01-02

    Thanks for the quick reply! I re-downloaded version 3.6.2 and when trying to "repair" get the following error:

    The installer has insufficient privileges to access this directory: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Classic Shell. The installation cannot continue. Log on as administrator or contact your system administrator.

    It goes beyond saying that my user account is the only one installed and of course it's classified as an administrator. Trying to right click the EXE setup file and "Run as administrator" gives me the same error.

    Please help, I love this piece of software!


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