#213 Computer hangs for login with 'normal' user rights (Windows 8)

none
closed
nobody
2
2012-12-27
2012-12-23
No

The option passing the metro screen and directly going to the desktop goes fine when I login as a user with administrator rights, but the screens hangs (and so does the computer) when I login as a user with ‘normal’ rights. The only way to get access to the 'normal' user login again is by Ctrl-Alt_Del, sign out and uninstall Classic Shell via a user with administrator rights. What can be wrong?

Discussion

  • Ivo Beltchev

    Ivo Beltchev - 2012-12-23

    Please confirm that this is the setting that causes the problem.
    Log in as both the admin and the normal user. Then use the admin account to install Classic Shell. Then switch to the normal user. Run the Classic Start Menu settings from the start screen. Then disable the "skip metro" option.
    Log out as the normal user, then log in. See if the computer will hang.

     
  • Ivo Beltchev

    Ivo Beltchev - 2012-12-23

    I tested it on my Windows 8 Pro x64, with a standard user with a local account, and everything works just fine. It may be an incompatibility with another software. Have you installed other programs that do something on login?

     
  • Jan Hoogendoorn

    Jan Hoogendoorn - 2012-12-24

    There are several programs which start up automatically after login, but as far as I know they do nothing special. By the way: if I disable the "skip metro" option everything goes fine. The problem occurs when I enable the "skip metro" option.

     
  • Ivo Beltchev

    Ivo Beltchev - 2012-12-24

    The option causes the start button to try and simulate Win+D twice per second for 5 seconds until the desktop shows up. There is nothing that should cause a hang, and there is no difference between admin and standard user.

    Try creating a new standard user and a new admin user and see if any of them will have the same problem.

     
  • Jan Hoogendoorn

    Jan Hoogendoorn - 2012-12-25

    You are right, it is not ClassicShell which causes the problem, but Windows itself. When I apply Win+D manually within about a second after the metro screen appears, I get the same hanging behavior. Any idea what that could be? May be you can add the option to specify a delay time before starting the desktop.

     
  • Ivo Beltchev

    Ivo Beltchev - 2012-12-25

    I think there might be something wrong with your setup. Hundreds of thousands of people are using this feature on Windows 8 and you are the first to report such problem (most people want even faster transition to the desktop :))

    Try creating a new user and see if it will have the same problem. If not, try to find what's different between the two users - maybe an extra startup program, or a scheduled task, or some other setting.

     
  • Jan Hoogendoorn

    Jan Hoogendoorn - 2012-12-26

    Yes, as I already mentioned the problem is not ClassicShell but something with my user account and Windows. A new user account with normal rights does not show the problem. Rebuilding my account will take some time and I do not want to change my account name, so I will see what do. The only thing for now is that I cannot use the "skip metro screen" option for my personal account, which is actually not a big problem. May be I will find the program, task or whatever which is causing the problem. If so, I will let you know.
    Anyway, thanks for your support.

     
  • Ivo Beltchev

    Ivo Beltchev - 2012-12-26
    • status: open --> closed
     
  • Ivo Beltchev

    Ivo Beltchev - 2012-12-26

    OK, closing the bug.

     
  • Jan Hoogendoorn

    Jan Hoogendoorn - 2012-12-27

    Eventually I have found out what caused the hanging of the desktop. I use the program PDF-XChange Viewer for pdf's. I had a pdf document stored on my desktop (not as link but as a document itself). In that case, PDF-XChange Viewer generates a preview of the document as icon. When I removed the document from the desktop, the problem was solved. So, probably the previewing icon is the problem.

     

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