[CK-Ledger-users] Service Industry Module

[Steve G. <ste...@gu...>]

Marc,
 
That's a good question.  Let me give you a somewhat brief description of
what I'm envisioning.  Hopefully it explains what we after.
 
Our company provides electronics repair services throughout New Zealand.
When someone brings in an item such as a TV or DVD player for repair, we
need to capture some additional information before we even start the
work.  We need somewhere to record what it is (TV, VCR, DVD, etc.), as
well as the make, model, and serial number (for warranty work).
Additionally, we need to enter what the reported problem with the item
is.  Once the 'job' and related information has been entered into the
system, we need to assign it to a technician for work.  We'd like the
ability to assign new job to a technician and have the technician be
able to log on to the system and see his queue of pending jobs.  Then,
while working, the technician may need to add some journal entries about
what he is doing, as well as adding line items from inventory to the job
as well as adding labour from services.   When the work is finished, the
technician can mark the job as 'completed' and it would then show up in
the queue for the manager to review and invoice.  I'd imagine there
would be a function to convert the service job into an invoice, kind of
like how CK-Ledger handles converting a Sales Order into an invoice.   
 
This service job work model would also be applicable to most any
industry that performs repairs or diagnostic maintenance services (such
as auto mechanics, plumbers, or PC repairs).
 
 
Regards,
 
Steve
 
 
From: "Marc Lutolf" <mf...@ne...>
To: <ck-...@li...>
Subject: RE: [CK-Ledger-users] Issuing refund / credit
Date: Wed, 25 Feb 2004 12:11:50 +0100
 
Hello,
 
I use the Xaraya version of CK-Ledger in a service industry setting
(hosting and software services). What more do you need that isn't
provided by the services module?
 
Marc