5.7R1 is valid or expired?

A widely used tool for visual exploration of scientific literature.

Brought to you by: citespace

5.7R1 is valid or expired?

Forum: General Discussion

Creator: Megan Carve

Created: 2020-07-17

Updated: 2020-12-26

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Megan Carve - 2020-07-17

Hi,

I am getting a notification that 5.7R1 is valid or expired; however, it has worked previously.

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- Chaomei Chen - 2020-07-17
  
  You don't need to do anything. Just wait a few minutes and try again.
  
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Cocoa Wu - 2020-07-20

I have the same problem!

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Megan Carve - 2020-07-21

Thanks, I found that waiting a few hours (a few minutes tended to not be long enought) and/or restarting my computer fixed the problem. Cheers,

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- Chaomei Chen - 2020-07-21
  
  Thanks for the feedback. That's useful. Did you notice any other patterns such as a particular time of a day or a particular date it tends to happen?
  
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  - Cocoa Wu - 2020-07-21
    
    In my case, this problem happened on July 17th.
    
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Luke H - 2020-07-24

This happened to me 24 July, around 4.30PM AEST. Will see if it works 'tomorrow'

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Megan Carve - 2020-07-24

I am having the same issue from about 14:00 AEST.

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Chaomei Chen - 2020-09-16

It should be better with 5.7.R2. If you still have this problem, let me know.

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akastrin - 2020-09-18

The problem still persist in 5.7.R2 version.

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- Chaomei Chen - 2020-09-27
  
  Just uploaded a new version. Try it.
  
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jiahong xiao - 2020-10-09

i ran into the same issue in 5.7 R2 latest version，restarted computer still happend

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MartinYuan - 2020-12-19

Hi, the same problem appears in 5.7 R2 latest version. the problem often appears in the afternoon in HongKong

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- Chaomei Chen - 2020-12-19
  
  Try to avoid the following time (system maintenance):
  Philadelphia local time: Friday midnight - 4:00 AM, which is 1:00 PM - 5:00 PM in Hong Kong or 5:00 AM - 9:00 AM in London, England.
  
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  - MartinYuan - 2020-12-20
    
    Post awaiting moderation.
    
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Tan - 2020-12-25

i cannot open citespace. it showed enter the locale screen, i entered 1 and then the black screen disappeared quickly and nothing happens

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Tan - 2020-12-25

connection timeout

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- MartinYuan - 2020-12-25
  
  just clam down, and wait for several hours
  
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Tan - 2020-12-25

do i need to uninstall and reinstall citespace after a few hours or just wait and click on startcitespace again after a few hours?

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- MartinYuan - 2020-12-25
  
  Several days ago, I had the same problem. when i waited for half a day, citespace could be opened successfully.
  
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Tan - 2020-12-25

so no need to uninstall and reinstall right? just use the one which was originally downloaded and wait?

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- MartinYuan - 2020-12-25
  
  yes, make a cup of coffee and just wait.
  
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Chaomei Chen - 2020-12-25

5.7.R3 just released. It should solve all these problems. Give it a try and let me know how it goes.

Last edit: Chaomei Chen 2020-12-25

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Tan - 2020-12-26

just download 5.7r3, same problem. connection time out. i still cannot use 5.7r2 after waiting for many hours.

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Tan - 2020-12-26

"the version 5.7r3 you are trying to use is invalid. download the latest null.null.rnull and try again. the following versions are also valid". i tried many versions, all cannot.

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