Read Me

INSTALLATION & USE


For the installation of the software you must have

- apache
- php 5.x
- mysql 5.x

- create the database with the file db.sql
- extract the archive in the htdocs folder
- set up the file etc/settings.php changing ********* with appropriate values
- login with admin/admin

TODO
- use of ajax instead of refresh
- open popup to an agent/member containing some links or information
regarding the queue he is respondig

CCMANAGER 0.5 released!!

NOTE:
this is a previous alpha release, maybe there is some customization to do on the settings files,
 i can't write a clear and complete howto at the moment

I don't have released upgrades in the last months but the project is still alive
i'm too busy at the moment, i'm following other projects to have some resources (both money and time)
and then i can continue this project.

Otherwise, i thing that new upgrades will follow in the next months,
 if you have requests post it to the mailinglist on sourceforge

I'm still looking to people that want to join this project, the new steps are:

- integration with AJAX
- project and implementation of an XML layer to manage n server (load balancing, logging and so...)
  from one ccmanager


NEWS:

the most important news is that ccmanager reports now supports both the native format that the 
new reportmaker format ( http://sourceforge.net/projects/reportmaker )

FEATURES:

- users management
- call generation (making a GET or POST request on a certain URL)
- queue management (LOGIN / LOGOUT / QUEUE STATUS)
- pickup a call from a queue even if the user isn't logged in the queue
- outbound call in customizable context
- queue stats import from queue_log
- queue reports creation (using an open xml format and reportmaker format)
- report export in 
	- html
	- rtf
	- xls
	- pdf

FEATURES OF REPORTMAKER
reportmaker allows you to define a generic report in xml containing sections,graphs,tables,images.
The data can be retrieved directly with sql query.
The report can be exported in various formats (html,xml,rtf,pdf) 



CHANGELOG:

20/08/2007
- added the possibility to specify a different database directly in the report
- added the project reportmaker for the report generation
- mantained the compatibility with old ccmanager report style
- fixed the css for calendar

11/07/2007

- added the file update_stats.php
- changed the update method

16/03/2007

- fixed an error for the stats / update script (event ABANDON)
- changed the date fromat from Y-m-d h:i:s to Y-m-d H:i:s
- addedd the possibility to have multiple graphs on a report
- added 6 new reports

14/03/2007

- added the module reports
- integrated the module reports with the module stats
- now you can generate your reports using an xml format

11/03/2007
- added the module stats
- updated the file db.sql with sql instructions for the creation of queue_stats table
- added the files view.sql


LICENCE

http://www.gnu.org/licenses/gpl.txt