Cassandra helpdesk: send tickets easily / News: Recent posts

Cassandra supports the user on sending helpdesk-tickets easily and quick. At the same time it ensures, that supporters get enough details about errors/features. This all is done by a costumizeable workflow containing user inputs, automatic screenshots, and - in support of 3rd party tools - grab any info you can think of (e.g. process lists).

We have great improvements in this release, check it out!
Download: https://sourceforge.net/project/showfiles.php?group_id=199176&package_id=236263&release_id=591918... read more

We are preparing to deploy Cassandra to a hospital with about 200 client computers!
Currently there are four IT professionals working in this hospital. They manage the user helpdesk for about 400 different users and want to use Cassandra as optional system to collect error reports.

In a next step we will introduce a call tracking system / time tracking system. This steps should optimize response times and documentation in the user helpdesk and project management. This way we will give these guys some time back!... read more

Cassandra supports the user on sending helpdesk-tickets easily and quick. At the same time it ensures, that supporters get enough details about errors/features. This all is done by a costumizeable workflow containing user inputs, automatic screenshots, and - in support of 3rd party tools - grab any info you can think of (e.g. process lists).

It is designed to run with no depencies (except .NET 2.0) and is easily deployable and updateable.
Users are even able to send tickets when they are offline (of course you'll get them when they get online again) ... read more

Cassandra runs on your customer's desktop and assists them on writing helpdesk-tickets.

It is designed to run with no depencies (except .NET 2.0) and is easily deployable and updateable.
Users are even able to send tickets when they are offline (of course you'll get them when they get online again)

This is no newer release, it's the stable version 2007-09-07 but with an all-in-one setup.
This makes it much easier to start with Cassandra.... read more

Cassandra runs on your customer's desktop and assists them on writing helpdesk-tickets. (Apache License)

It is designed to run with no depencies (except .NET 2.0).
Users are even able to send tickets if they are offline (of course you'll get them when they get online again)

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NEW STABLE RELEASE: Have a look at the Screenshots:
http://www.lagg.at/index.php?id=29
------------------------------... read more

From now on you will find:
* sources
* binaries
* resources (logos, ...)
* documentation

in the SVN on Sourceforge. More will come.