Mohamed Ali Abbas - 2014-05-09

What is B1st Ticket System?

Your search for the ideal PHP Ticket System has come to an end. We offer a product that is not only easy-to-use but is constantly developing to help you meet your changing needs. We offer you the control, protection, and flexibility that you and your company desire and deserve. Give our product a try, and you will never want to try another PHP Ticket System again. B1ST PHP Ticket System comes with reach features you won’t find in any other PHP Ticket System.

TOP FEATURES

Simple Installation Wizard

Our simple installation guide will step with you on 3 simple steps to complete the installation and make the script works properly.
Spam Detection & Prevention

B1ST PHP Ticket System prevents spam by using 2 layers of authentication.

The first prevention layer by enabling reCAPTCHA to stop bot messages.
The second layer by integrating A.kis.met, the best automated spam killer that actually gets better as it learns.

Message Target

From a frontend perspective, messages can be delivered to special divisions and special products with a specific priority.
On the other hand, from a backend perspective, messages can be filtered by divisions, products, and priorities; even more, they can be searched by email and ticket number.

Virus Protection

PHP Ticket System makes use of OPSWAT Metascan API to scan any files attached to customers messages; thus ensuring it is clean and not infected by any virus or malware that may damage your server security.

Why Multi-Scanning? No single anti-malware engine is perfect 100% of the time. Using multiple engines to scan for threats allows you to take advantage of the strengths of each individual engine. Multiple Products PHP Ticket System allows a customer to send his inquiry to the proper product department support team; thus, if you have multiple products, each message will be sent to the proper department.
Multiple Divisions & Departments

PHP Ticket System allows a customer to send his inquiry to the proper department, whether it is the sales, support, billing, affiliation, participation, or whatever department you define in the admin panel.

Uploads & Attachment

PHP Ticket System allows your customers to attach files to their messages.But do not worry; you are still safe thanks to OPSWAT Metascan API. These attachments will be scanned using 30+ online virus &malware engines. Rest assured, you are in the safe hands.

Multiple Admin Roles

PHP Ticket System allows you set up your admin roles. You can authorize who can close or delete messages, while allowing someone else to only close them, or you may not authorize him to close or delete messages, but just to reply to thmem.

Email Integration

No matter what your email provider is,PHP Ticket System will allow you to receive your emails directly to your PHP Ticket System message board.PHP Ticket System can be integrated to receive any Gmail account, Yahoo accounts, or Horrde accounts. Horde is available at all shared hosting providers that use cpanel or plesk as their control panel; in fact, almost all web hosting providers do.

Even more, PHP Ticket System will prioritize your received messages according to their original priority when they were sent to your email account. As a double-spam protection, these messages will be scanned by A.Kis.Met API in addition to the detection methods used by your email provider, e.g.,Gmail. And finally, if these messages have any attachments, they will be scanned for any virus or malware by OPSWAT Metascan API.

Twitter Notification

PHP Ticket System integrates with Twitter API to send you message notifications using your twitter direct message; thus, you be aware of each new issue that comes to your message board.

Autoresponder

PHP Ticket System can be configured to respond automatically to each message received on your message board; thus, customers make sure their messages are delivered to you. Additionally, you may leave them a message when they should receive a reply from you and your teams work hours & days off.

Several Styles

PHP Ticket System comes with 3 built-in styles for your frontend & backend in addition to the capability to create any new styles of yours with no limit.

MySql Configuration

Set the proper configuration for your MySql database onsite.No need to edit & upload any config files. We keep it easy.

Fully Customizable & Configurable

PHP Ticket System is fully customized.You can choose your themes & styles, define which fields to appear on a customer contact form, and which spam method to use. You can even define which color your reCATCHA will appear in. All this and more.That is why you should try it yourself.

Database Backup

Are you worried about your customers messages and what accidents may happen to your server. Do not worry, PHP Ticket System allows you to generate backup of your messages database, as many as you wish to, with a push of a button.

Multiple Layouts

The frontend of our PHP Ticket System comes in two layouts; the landscape layout and the portrait layout.That is, you can integrate the most suitable layout to appear on your contactus pages.

Message Board

Our PHP Ticket System message board has an easy to use interface. It shows a message meta-data, enables you to control message by replying to it, closing the issue, or even deleting it.

grAvatar

Show you and your customers grAvatar next to each message and their replies; that makes sense. Thus, you are a globally recognized avatar.

Message Statistics

PHP Ticket System gives you clear insight about your messages breakdown according to a messages state and its priority.

Portable Configuration XML File

Do you know that PHP Ticket system saves all configuration in one XML file, which means you can share configuration between multiple websites of your owns by just coping this xml file.

No Registration Needed

Do you know that PHP Ticket System does not ask your customers to register to send you a messages or even to follow up their issues, all messages session are generated using unique secret IDs.

Friendly User Interface PHP Ticket System comes in a Friendly User Interface.You will find it so easy to navigate and learn as you navigate through, without even the need to experiment with the help files.