#157 can't decrypt ....help

closed
None
5
2010-03-19
2010-01-19
mike smith
No

in a previous thread , the program "eraser" was mentioned ...I am unable to view any of my encrypted files , and I have run the "eraser" program ....how do I fix this issue ??

Discussion

  • Svante Seleborg

    Svante Seleborg - 2010-01-19

    Hello,

    Please explain in further detail just how "unable to view..." manifests itself.

    The eraser issue mentioned is characterized by AxCrypt failing with a message stating that a signature is incorrect.

    Best regards,

    Svante Seleborg

     
  • mike smith

    mike smith - 2010-01-19

    the error has actually appeared in different forms but todays message reads ..... "error executing request with file .... error in system call to SecondaryExecuteRequest [EN_GETPROCID] " ... it has shown at least two other messages and one did say something about a signature ... everything worked perfectly before I ran the Eraser program ... is there a fix ?? thanks for the assist ... mike

     
  • Svante Seleborg

    Svante Seleborg - 2010-01-19

    Hello,

    *If* if it is the eraser issue, then the problem can be fixed by manually uninstalling AxCrypt (you can't run the uninstaller either then, because it will also refuse to run since it sees itself as corrupted). This is done by deleting C:\Program Files\Axon Data, HKLM\Software\Axon Data, HKCU\Software\Axon Data and then rebooting. You may have to do this twice if files are locked. Avoid using the right-click function in Windows Explorer if possible use the DOS-prompt to delete.

    Then you re-install (do use the 1.7.x beta available).

    Best regards,

    Svante

     
  • mike smith

    mike smith - 2010-01-19

    not to be a pain but it didn't work ... keeps saying I can't delete because the file is in use , which it always will be since i can't decrypt anything I guess ... can you walk me through this as if I were a little kid ??? maybe I'm missing something ... thanks

     
  • Nobody/Anonymous

    ???????? am still unable to uninstall axcrypt ...keeps telling me it is in use .. what am i missing ??? besides better computer skills .... thanks ..

     
  • Svante Seleborg

    Svante Seleborg - 2010-03-19
    • labels: 624318 -->
    • status: open --> closed
     
  • Svante Seleborg

    Svante Seleborg - 2010-03-20

    I have now confirmed that there is an issue with Eraser 5.x (at least 5.8.8 which is what I have tested). It corrupts files, among them an AxCrypt file. This is in no way an AxCrypt issue. There is no way a file in the AxCrypt directory can be the problem - it must be Erasers responsibility not to change actual data. This isconfirmed by checking the authenticode digital signature, as well as comparing a hash of the file before and after eraser. It changes the file, and this is what AxCrypt complains about. With version 1.7 or later of AxCrypt you can use the repair option to restore the installation. With version 1.6.4.4 or earlier you'll have to uninstall manually. Delete all files in C.\Program Files\AxCrypt and all registry entries in HKLM\Software\Axon Data and HKCU\Software\Axon Data. Reboot. If necessary because files were locked, repeat.

     

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