#156 Cannot uninstall

closed
nobody
5
2010-03-23
2010-01-06
Anonymous
No

Axcrypt recently crashed upon decrypting a file, it now no longer works, and I'm unable to uninstall the programe or reinstall the programme. It just hangs when doing both. I am running version 1.6.4.1 on a 32 bit Windows Vista platform

Discussion

  • Svante Seleborg

    Svante Seleborg - 2010-01-06

    This sounds very strange... Can you give some more details? I've never heard of uninstall just hanging. There are problems with uninstall if the installation itself has been corrupted, since uninstall requires a working installation in version 1.6. This is improved in version 1.7.

    I suggest that you delete all files in C:\Program Files\Axon Data, and if you know how, all registry entries in HKLM\Software\Axon Data and HKCU\Software\Axon Data and reboot. Thereafter download and intall the current version 1.7 beta, you'll find the links on the homepage http://www.axantum.com/AxCrypt .

     
  • Nobody/Anonymous

    I have uninstalled version 1.6 as outlined below and installed version 1.7, however when I try to encrypt or decrypt with the right click menu or use axcrypt.exe nothing happens, but the process shows up in the process section of task manager. Therefore i am unable to encrypt any new files. Axdecrypt.exe does work. I have disabled my Comodo firewall and also made the exe files a trusted application. all to no avail. Can you advice

     
  • Svante Seleborg

    Svante Seleborg - 2010-03-23
    • status: open --> closed
     
  • Svante Seleborg

    Svante Seleborg - 2010-03-23

    No further input from op.

     

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