Re: [Asterisk-java-users] AsteriskQueue Interface

[Stefan R. <sr...@re...>]

Hey Chris,

> 1. Number of queue members logged into the queue.
> 2. Number of queue members available to take calls
> 3. Number of channels currently waiting in the queue (looks like=20
> AsteriskQueue will do this one)
> 4. Average wait time.

Yes these sound like a good fit for AsteriskQueue.

> It looks like the AsteriskQueue interface is a good start for this but =

> I'm not sure if it's even possible to get the other information without=
=20
> parsing through a big list of queuemember responses.

There already is an empty method in live.internal.QueueManager called
handleQueueMemberEvent() that is called on initialization, where we
could put some meat in.
A new live object QueueMember (or AsteriskAgent) will be needed to
represent agents.
The interesting part starts after initialization, i.e. tracking agent
events and updating the model. The relevant ones seem to be
- AgentLoginEvent
- AgentLogoffEvent
- AgentCallbackLoginEvent
- AgentCallbackLogoffEvent
To associate agents with the callers they are serving (and to see
whether they are busy or not) looking for AgentCalledEvents will be
needed as well as observing the associated channel for hangup or
redirection so we know when the agent is available again.

Once that has been done some new methods could be added to AsteriskQueue
and AsteriskAgent like support for easy login/logout, etc.

> I'm thinking about=20
> adding an action to asterisk QueueStatSummaryRequest that will take as =

> an argument the queue name and return the above info as a response (I=20
> really hate the way asterisk tries to send events as a response).  Any =

> thoughts?
I hope that this is not needed because the idea of the live package is
to observe asterisk events and update an in memory model of asterisks
state so you dont have to talk to asterisk each time you query the state.=


=3DStefan

--=20
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