Re: [Asterisk-java-users] Re: Controlling the Queue

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On Tuesday 27 September 2005 11:22, Gerwin Bruner wrote:
> Hi,
>
> is there a certain reason why you try to use the manager API for Call
> handling?

No special reason at all really. As a total newbie to Asterisk I looked at=
=20
what Flash Operator Panel did and found that AMI seemed to have the=20
components I wanted for queue handling, calling and generally keeping up to=
=20
date with calls, channels and peers.

I have no idea wether I could combine AMI with AGI and cherry pick from bot=
h.=20
Maybe my own redirection problems could be solved using something from the=
=20
AGI world.

> Just extend the BaseAGIScript and do your call handling there.
> More Info can be found here:
> http://asterisk-java.sourceforge.net/tutorial.html
>
> look at the AGI section.
>
> Gerwin
>
> On Sep 27, 2005, at 10:13 AM, Jan Ekholm wrote:
> > On Tuesday 27 September 2005 11:00, In=E9s wrote:
> >> hello,
> >> i'm a student, and i'm a beginner in the asterisk world !!!
> >> i've got a few questions, i hope you can help me :
> >> - i'm trying to do an application in java, wich receives a call,
> >> palys
> >> a audio file, wait for digits, then hangs up.
> >> but i can't find how to receive the events, and how to asnwer the
> >> phone.
> >
> > RedirectAction can be used to answer the phone, but then you'll
> > need to have
> > the caller call a queue or similar. I'm not sure if Asterisk-Java
> > can work as
> > a softphone by itself, I don't think so. The AGI command
> > GetDataCommand seems
> > to be able to read DTMF stuff, but I haven't used it myself.
> >
> >> voila mon petit code :
> >> public void run () throws IOException, AuthenticationFailedException,
> >> TimeoutException, InterruptedException
> >>     {
> >>         //boolean x=3Dtrue;
> >>
> >>         //register for events
> >>         managerConnection.addEventHandler(this);
> >>
> >>         // connect to Asterisk and log in
> >>         managerConnection.login();
> >>
> >>
> >>         wait();
> >>
> >>         //and finally log off and disconnect
> >>         managerConnection.logoff();
> >>
> >>     }
> >>     public void handleEvent(ManagerEvent event)
> >>     {
> >>         // just print received events
> >>         System.out.println("this is an event: "+event);
> >>         String source =3D event.getSource().toString();
> >>         System.out.println("Source : "+source);
> >>         //print type of event
> >>         System.out.println("Type of the event :
> >> "+event.getClass().getSimpleName());
> >>
> >>     }
> >>
> >> On 9/26/05, Alex <ab...@ga...> wrote:
> >>> Hi:
> >>>
> >>> My system has the following architecture (in the server side):
> >>>
> >>> - An app server (connected to the asterisk console)
> >>> - An AGI Server (developed with AsteriskJava)
> >>> - An AGI Script (executed by the above AGI Server)
> >>>
> >>> In the client side (Agents answering call center calls):
> >>>
> >>> - A softphone
> >>> - A client program (used to search and register call details)
> >>>
> >>> Here is the thing:
> >>>
> >>> - From AGI Server I detect that a call is coming from PSTN and
> >>> launch the
> >>> AGI Script
> >>> - From AGI Script I put the call in the queue and I loose the
> >>> control of
> >>> the call (here is my first confusion)
> >>> - The agent answer the call (using his/her softphone) and I get
> >>> the event
> >>> from the Asterisk Console with my App Server.
> >>>
> >>> Now, I need to play something (TTS, wav, etc) to the caller based
> >>> on the
> >>> client application wich is connected to my App Server. What I
> >>> want you to
> >>> know is that the information to be played to the caller comes
> >>> from an
> >>> external source.
> >>>
> >>> So, my two big questions/confusions are:
> >>>
> >>> - How can I get the entire control of the call depending on the
> >>> status of
> >>> the call, for example, if the call is in the queue and I need to
> >>> play or
> >>> do something with it, where and how I have the control? until
> >>> now, when I
> >>> put the call in the queue I loss the control until the caller or the
> >>> agent hangs the call.
> >>>
> >>> - Once the call is answered by the Agent, how can I unlink the two
> >>> channels (releasing the agent) to let the caller hear the text
> >>> that the
> >>> agent sent.
> >>>
> >>>
> >>> Thanks in advance,
> >>>
> >>> Alejandro
> >>
> >> --
> >> In=E9s MOUSSA
> >> =C9l=E8ve ing=E9nieur g=E9nie logiciel
> >> 21 rue Henri Marrou
> >> Chatenay-Malabry 92290
> >> Tel : 00 33 613984578
> >> ine...@gm...
> >> ine...@ec...
> >>
> >>
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> >
> > --
> > Jan Ekholm
> > jan...@pl...
> >
> >
> > -------------------------------------------------------
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>
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=2D-=20
Jan Ekholm
jan...@pl...