[Asterisk-java-users] Re: Controlling the Queue

[<ine...@gm...>]

thank's in advance

have a nice day

ines

On 9/27/05, In=E9s <ine...@gm...> wrote:
> hello,
> i'm a student, and i'm a beginner in the asterisk world !!!
> i've got a few questions, i hope you can help me :
> - i'm trying to do an application in java, wich receives a call, palys
> a audio file, wait for digits, then hangs up.
> but i can't find how to receive the events, and how to asnwer the phone.
>
> voila mon petit code :
> public void run () throws IOException, AuthenticationFailedException,
> TimeoutException, InterruptedException
> =09{
> =09=09//boolean x=3Dtrue;
> =09=09=09
> =09=09//register for events
>         managerConnection.addEventHandler(this);
>
>         // connect to Asterisk and log in
>         managerConnection.login();
>
>
>         wait();
>
>         //and finally log off and disconnect
>         managerConnection.logoff();
>
> =09}
> =09public void handleEvent(ManagerEvent event)
> =09{
> =09=09// just print received events
> =09=09System.out.println("this is an event: "+event);
> =09=09String source =3D event.getSource().toString();
> =09=09System.out.println("Source : "+source);
> =09=09//print type of event
> =09=09System.out.println("Type of the event :
> "+event.getClass().getSimpleName());
> =09=09=09=09
> =09}
>
> On 9/26/05, Alex <ab...@ga...> wrote:
> > Hi:
> >
> > My system has the following architecture (in the server side):
> >
> > - An app server (connected to the asterisk console)
> > - An AGI Server (developed with AsteriskJava)
> > - An AGI Script (executed by the above AGI Server)
> >
> > In the client side (Agents answering call center calls):
> >
> > - A softphone
> > - A client program (used to search and register call details)
> >
> > Here is the thing:
> >
> > - From AGI Server I detect that a call is coming from PSTN and launch t=
he
> > AGI Script
> > - From AGI Script I put the call in the queue and I loose the control o=
f
> the
> > call (here is my first confusion)
> > - The agent answer the call (using his/her softphone) and I get the eve=
nt
> > from the Asterisk Console with my App Server.
> >
> > Now, I need to play something (TTS, wav, etc) to the caller based on th=
e
> > client application wich is connected to my App Server. What I want you =
to
> > know is that the information to be played to the caller comes from an
> > external source.
> >
> > So, my two big questions/confusions are:
> >
> > - How can I get the entire control of the call depending on the status =
of
> > the call, for example, if the call is in the queue and I need to play o=
r
> do
> > something with it, where and how I have the control? until now, when I
> put
> > the call in the queue I loss the control until the caller or the agent
> hangs
> > the call.
> >
> > - Once the call is answered by the Agent, how can I unlink the two
> channels
> > (releasing the agent) to let the caller hear the text that the agent
> sent.
> >
> >
> > Thanks in advance,
> >
> > Alejandro
> >
> >
> >
>
>
> --
> In=E9s MOUSSA
> =C9l=E8ve ing=E9nieur g=E9nie logiciel
> 21 rue Henri Marrou
> Chatenay-Malabry 92290
> Tel : 00 33 613984578
> ine...@gm...
> ine...@ec...
>


--
In=E9s MOUSSA
=C9l=E8ve ing=E9nieur g=E9nie logiciel
21 rue Henri Marrou
Chatenay-Malabry 92290
Tel : 00 33 613984578
ine...@gm...
ine...@ec...