[Asterisk-java-users] Re: Controlling the Queue

[<ine...@gm...>]

hello,
i'm a student, and i'm a beginner in the asterisk world !!!
i've got a few questions, i hope you can help me :
- i'm trying to do an application in java, wich receives a call, palys
a audio file, wait for digits, then hangs up.
but i can't find how to receive the events, and how to asnwer the phone.

voila mon petit code :
public void run () throws IOException, AuthenticationFailedException,
TimeoutException, InterruptedException
=09{
=09=09//boolean x=3Dtrue;
=09=09=09
=09=09//register for events
        managerConnection.addEventHandler(this);

        // connect to Asterisk and log in
        managerConnection.login();


        wait();

        //and finally log off and disconnect
        managerConnection.logoff();

=09}
=09public void handleEvent(ManagerEvent event)
=09{
=09=09// just print received events
=09=09System.out.println("this is an event: "+event);
=09=09String source =3D event.getSource().toString();
=09=09System.out.println("Source : "+source);
=09=09//print type of event
=09=09System.out.println("Type of the event : "+event.getClass().getSimpleN=
ame());
=09=09=09=09
=09}

On 9/26/05, Alex <ab...@ga...> wrote:
> Hi:
>
> My system has the following architecture (in the server side):
>
> - An app server (connected to the asterisk console)
> - An AGI Server (developed with AsteriskJava)
> - An AGI Script (executed by the above AGI Server)
>
> In the client side (Agents answering call center calls):
>
> - A softphone
> - A client program (used to search and register call details)
>
> Here is the thing:
>
> - From AGI Server I detect that a call is coming from PSTN and launch the
> AGI Script
> - From AGI Script I put the call in the queue and I loose the control of =
the
> call (here is my first confusion)
> - The agent answer the call (using his/her softphone) and I get the event
> from the Asterisk Console with my App Server.
>
> Now, I need to play something (TTS, wav, etc) to the caller based on the
> client application wich is connected to my App Server. What I want you to
> know is that the information to be played to the caller comes from an
> external source.
>
> So, my two big questions/confusions are:
>
> - How can I get the entire control of the call depending on the status of
> the call, for example, if the call is in the queue and I need to play or =
do
> something with it, where and how I have the control? until now, when I pu=
t
> the call in the queue I loss the control until the caller or the agent ha=
ngs
> the call.
>
> - Once the call is answered by the Agent, how can I unlink the two channe=
ls
> (releasing the agent) to let the caller hear the text that the agent sent=
.
>
>
> Thanks in advance,
>
> Alejandro
>
>
>


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