[Asterisk-java-users] Controlling the Queue

[Alex <ab...@ga...>]

Hi:

My system has the following architecture (in the server side):

- An app server (connected to the asterisk console)
- An AGI Server (developed with AsteriskJava)
- An AGI Script (executed by the above AGI Server)

In the client side (Agents answering call center calls):

- A softphone
- A client program (used to search and register call details)

Here is the thing:

- From AGI Server I detect that a call is coming from PSTN and launch =
the AGI Script
- From AGI Script I put the call in the queue and I loose the control of =
the call (here is my first confusion)
- The agent answer the call (using his/her softphone) and I get the =
event from the Asterisk Console with my App Server.

Now, I need to play something (TTS, wav, etc) to the caller based on the =
client application wich is connected to my App Server. What I want you =
to know is that the information to be played to the caller comes from an =
external source.

So, my two big questions/confusions are:

- How can I get the entire control of the call depending on the status =
of the call, for example, if the call is in the queue and I need to play =
or do something with it, where and how I have the control? until now, =
when I put the call in the queue I loss the control until the caller or =
the agent hangs the call.

- Once the call is answered by the Agent, how can I unlink the two =
channels (releasing the agent) to let the caller hear the text that the =
agent sent.


Thanks in advance,

Alejandro