Re: [Asterisk-java-users] Disable Redirect After Bridge Event

[Peter K. <pet...@ed...>]

You could inspect the channel state to examine if the ist nor really done...



Or you could rework your way how events are handled or add some more power/memory....



peter



i.A. P. Katzmann
Senior Software Engineer

EDAG Engineering GmbH
Steinauer Straße 20 
36100 Petersberg

Tel.: +49 - (0)661 / 6000 - 9444
Fax: +49 - (0)661 / 6000 - 1116208
E-Mail: Pet...@ed...

-----Ursprüngliche Nachricht-----
Von: Tausif Khan <td...@gm...>
Gesendet: Mit 18 Mai 2016 09:29
An: ast...@li...
Betreff: [Asterisk-java-users] Disable Redirect After Bridge Event

Hi,

 
We are using asterisk java “AbstractManagerEventListener” class. We have our customized ACD to select a CSR (agent). Once the CSR is selected, we forward call to selected CSR using Redirect Action. If selected CSR do not pick up the call within configured time, we select another CSR and forward call to second free CSR.

 
In our application, on high load it is observed in some cases that if first CSR pick up the call within configured time but due to delayed Bridge Event, our application redirects call to second free CSR.

 
Is there any mechanism of asterisk which will cancel the Redirect action to second CSR (by our application) if bridge event is already fired for the same call.

 
Thanks,

Tausif


------------------------------------------------------------------------------

Mobile security can be enabling, not merely restricting. Employees who

bring their own devices (BYOD) to work are irked by the imposition of MDM

restrictions. Mobile Device Manager Plus allows you to control only the

apps on BYO-devices by containerizing them, leaving personal data untouched!

https://ad.doubleclick.net/ddm/clk/304595813;131938128;j


_______________________________________________

Asterisk-java-users mailing list

Ast...@li...

https://lists.sourceforge.net/lists/listinfo/asterisk-java-users




Mehr News und Informationen aus der Welt der EDAG Group können Sie in unserem interaktiven EMAG-Magazin (http://www.edag.de/de/services/corporate-services/newsletter.html) nachlesen!

More news and information about the EDAG Group can be found in our interactive EMAG-Magazine (http://www.edag.de/en/services/corporate-services/newsletter.html)!



------------------------------------------------------------------------------

Registergericht/Court of jurisdiction: Amtsgericht Wiesbaden, HRB 28257 USt.-Id: DE 292 939 239

Geschäftsführung / Board of Managing Directors: Jörg Ohlsen (CEO), Harald Poeschke (COO), Jürgen Vogt (CFO)

Aufsichtsratsvorsitzender / Chairman of the Supervisory Board: Thomas Eichelmann

Hauptsitz/Headquarters: EDAG Engineering GmbH, Kreuzberger Ring 40, 65205 Wiesbaden Deutschland/Germany / www.edag.de



This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorised copying, disclosure or distribution of the material in this e-mail is strictly forbidden.