Re: [Asterisk-java-users] Listen for an incomming call to a sip/extension

[Yves A. <yv...@gm...>]

Hi,

yes, normally, you have more than one agent in a queue and depending on 
the ring strategy there might more than one AgentCalledEvent occur 
simultaneously.
To see, which agent has picked up the call you need to look for the 
AgentConnectEvent. Unfortunately the AgentConnectEvent does not supply 
the callerID, but the
uniqueIDs of the caller that ringed and the channel that is finally 
connected with the agent are the same so this way you can surely 
determine the callerID and
the agent (membername and interface) that are bridged.

regards,
yves

Am 26.04.2014 18:53, schrieb Jorge:
> Thank you very much for your help.
>
> I will try to summarize the problem and the solution I took. So this 
> question could be considered closed.
>
> I have n agents in a queue and I wanted to know the state of these 
> agents and if someone calls these agents. For that I used 
> AgentCalledEvent. It let me know the number who is calling the agent 
> who is called.
>
> So that is it.
>
> Thank you very much again. Easy when you know.
>
>
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