Re: [Asterisk-java-devel] AgentState RINGING

[Martin S. <ma...@be...>]

Hi Carlos,

I'm definitely interested. I think it would also be interesting to start
some sort of F/OSS project for this kind of thing -- mostly listening to
events from Asterisk and generating statistics and realtime "dashboards"
and whatnot. I'd love to see what other folks are up to in this area :)

Martin Smith, Systems Developer
ma...@be...
Bureau of Economic and Business Research
University of Florida
(352) 392-0171 Ext. 221 

> -----Original Message-----
> From: ast...@li... 
> [mailto:ast...@li...] On 
> Behalf Of Carlos G Mendioroz
> Subject: Re: [Asterisk-java-devel] AgentState RINGING
> 
> BTW, I've done a small app to monitor agents which is based 
> on a backend
> daemon that uses Asterisk Java to track manager events (mostly) and
> a frontend to show agents and queues, the idea being that the daemon
> will grow to generate call center metrics that are lacking AFAIK from
> asterisk (TT average/max, TTA average/max, presented/handled/abandon
> counts for queues and agents, etc.)
> 
> If there is interest, I can share the code, or if there is an argument
> to integrate this to Live API, I would like to hear it.