Re: [Asterisk-java-devel] AgentState RINGING

[Carlos G M. <tr...@hu...>]

Paul,
I'm not using Live API, but I guess it would be helpful to know what
kind of agent. You say that the call stops ringing at the agent but the
state remains ringing, right ?

BTW, I've done a small app to monitor agents which is based on a backend
daemon that uses Asterisk Java to track manager events (mostly) and
a frontend to show agents and queues, the idea being that the daemon
will grow to generate call center metrics that are lacking AFAIK from
asterisk (TT average/max, TTA average/max, presented/handled/abandon
counts for queues and agents, etc.)

If there is interest, I can share the code, or if there is an argument
to integrate this to Live API, I would like to hear it.

Frontend/backend interface is plain text over TCP, for easy debugging
and framework decoupling, even though both are 100% java for the time being:
	$ telnet doors 4300
	Trying 172.30.0.1...
	Connected to doors.
	Escape character is '^]'.
	A|2000|Carlos Mendioroz|-|-|gone|||-|-|0
	A|2001|Agent 2001|-|-|gone|||-|-|0
	Q|testQueue|0|0|0|0|0|0
	L|1203346873

Regards,
-Carlos



Pau Tallada Crespí @ 18/02/2008 12:39 -0200 dixit:
> Hi!
> 
> I'm using latest Asterisk-Java snapshot.
> I'm developing a simple callcenter monitoring app using Live API.
> Trying to monitor Agents state, sometimes an Agent gets stuck in RINGING 
> state.
> This happens when this Agents receives a call from a queue but the party doing 
> the call hangs up before the agent picks up the all. If the agent picks the 
> call or hangs-up the state updates correctly.
> 
> Is there any problem with this state? Is this a problem of Asterisk event 
> handling? Or it is my fault?
> 
> The code is similar to this...
> 
> public class AgentPanel 
>         extends javax.swing.JPanel 
>         implements PropertyChangeListener
> {
> 
>     private AsteriskAgent agent;
>     
>     public AgentPanel(AsteriskAgent agent) {
>         initComponents();
>         this.agent = agent;
>         initialize();
>     }
> 
>     private void initialize()
>     {
>         agent.addPropertyChangeListener("state", this);   
>     }
> 
>     public void propertyChange(PropertyChangeEvent e) {
>         if ((e.getOldValue() instanceof AgentState) ||
>                 (e.getNewValue() instanceof AgentState))
>         {
>             handleAgentStateChange(e);
>         }
>     }
>     
>     private void handleAgentStateChange(PropertyChangeEvent e) 
>     {
>         updateState();
>     }
> 
> [...]
> 
> }
> 
> Thanks in advance!
> 

-- 
Carlos G Mendioroz  <tr...@hu...>  LW7 EQI  Argentina