[Asterisk-java-devel] AgentState RINGING

[Pau T. C. <pta...@ru...>]

Hi!

I'm using latest Asterisk-Java snapshot.
I'm developing a simple callcenter monitoring app using Live API.
Trying to monitor Agents state, sometimes an Agent gets stuck in RINGING 
state.
This happens when this Agents receives a call from a queue but the party doing 
the call hangs up before the agent picks up the all. If the agent picks the 
call or hangs-up the state updates correctly.

Is there any problem with this state? Is this a problem of Asterisk event 
handling? Or it is my fault?

The code is similar to this...

public class AgentPanel 
        extends javax.swing.JPanel 
        implements PropertyChangeListener
{

    private AsteriskAgent agent;
    
    public AgentPanel(AsteriskAgent agent) {
        initComponents();
        this.agent = agent;
        initialize();
    }

    private void initialize()
    {
        agent.addPropertyChangeListener("state", this);   
    }

    public void propertyChange(PropertyChangeEvent e) {
        if ((e.getOldValue() instanceof AgentState) ||
                (e.getNewValue() instanceof AgentState))
        {
            handleAgentStateChange(e);
        }
    }
    
    private void handleAgentStateChange(PropertyChangeEvent e) 
    {
        updateState();
    }

[...]

}

Thanks in advance!

-- 
Pau Tallada Crespí

RunSolutions
  Open Source IT Consulting