Re: [Asterisk-java-devel] AsteriskAgent - State

[Thomas K. <tho...@ac...>]

On Friday 25 January 2008 13:06:38 Stefan Reuter wrote:
> Thomas, you said the agent was on a direct call from another agent and
> not one from the queue. In Asterisk you have pseudo channels for agents
> (Agent/xxx iirc) if you want to treat the calls from other agents like
> queue calls you should not call the agent directly (e.g. on the
> corresponding SIP/xxx channel but use the agent pseudo channel in your
> dialplan. This should make the queue aware that the agent is on call and
> trigger the desired events.

OK. Thanks a lot for your help.

When I try to dial the agent [exten => 1234,n,Dial(Agent/1234)] instead of the 
SIP channel, then I get the following warning from Asterisk:

app_dial.c:1106 dial_exec_full: Unable to create channel of type 'Agent' 
(cause 17 - User busy)

I think this problem doesn't really belongs to this mailing-list. But if you 
have an idea what the problem could be, I would be gratful for any hint. ;-)

Regards,
  Thomas
-- 
Thomas Kenner