Re: [Asterisk-java-devel] AsteriskAgent - State

[Stefan R. <ste...@re...>]

Breucking Patrick wrote:
> This event is generated by the asterisk and so it should. This is maybe=

> a fault in the asterisk agent model. Stefan what do you think about it.=

> Should we "correct" these "faults"?

I think we should closly mirror the Asterisk model in the live API.

Thomas, you said the agent was on a direct call from another agent and
not one from the queue. In Asterisk you have pseudo channels for agents
(Agent/xxx iirc) if you want to treat the calls from other agents like
queue calls you should not call the agent directly (e.g. on the
corresponding SIP/xxx channel but use the agent pseudo channel in your
dialplan. This should make the queue aware that the agent is on call and
trigger the desired events.

=3DStefan

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