Re: [Asterisk-java-devel] AsteriskAgent - State

[Breucking P. <bre...@go...>]

Am 25.01.2008 um 10:02 schrieb Thomas Kenner:

> Hi Patrick,
>
> The engaged agent answered the call directly from another agent. I  
> tested
> calling over a queue: the state was set to AGENT_ONCALL. Should the  
> state
> only be set to AGENT_ONCALL if the call comes from a queue?

This event is generated by the asterisk and so it should. This is  
maybe a fault in the asterisk agent model. Stefan what do you think  
about it. Should we "correct" these "faults"?

>
>
> When is the state AGENT_RINGING set? Which event is triggered?

This event is not implemented and will be removed.

>
>
> Thanks a lot,
>  Thomas
>
> (I'm using code revision 944 and Asterisk 1.4.10)
>
>
> On Thursday 24 January 2008 16:06:55 Breucking Patrick wrote:
>> Hi Thomas,
>>
>> I checked your snippet against trunk version and it worked as
>> expected. Has the engaged agent answered a call from the queue?
>>
>> For more help I need some more information:
>>
>> - asterisk version
>> - code revision
>> - short descriptions of agents/queue scenario
>>
>> Regards,
>> Patrick
>>
>>
>> Patrick Breucking <bre...@GO...> (System Engineer)
>> * GONICUS GmbH * NL Arnsberg * Moehnestrasse 11-17 * D-59755 Arnsberg
>> * Tel.: +49 (0) 29 32 / 9 16 - 0 * Fax: +49 (0) 29 32 / 9 16 - 278
>> * http://www.GONICUS.de
>>
>> *Sitz der Gesellschaft: Moehnestrasse 11-17 * D-59755 Arnsberg
>> *Geschaeftsfuehrer: Rainer Luelsdorf, Alfred Schroeder
>> *Vorsitzender des Beirats: Juergen Michels
>> *Amtsgericht Arnsberg * HRB 1968
>>
>> Am 24.01.2008 um 15:22 schrieb Thomas Kenner:
>>> Hello!
>>>
>>> I've got the following problem:
>>>
>>> I'd like to get the number of agents which are in the "calling"
>>> state. I wrote
>>> the following code:
>>>
>>> 	for (AsteriskAgent agent : asteriskServer.getAgents()) {
>>> 		if(agent.getStatus() == AgentState.AGENT_ONCALL){
>>> 			active_calls++;
>>> 		}
>>> 	}
>>>
>>> But the state of all agents is always IDLE, even if the
>>> corresponding agent is
>>> currently engaged in a call.
>>>
>>> Did I forget to set something in the config files of asterisk? I
>>> already set
>>> the following variables:
>>> in queues.conf: eventwhencalled = yes
>>> in sip.conf: callevents = yes
>>>
>>> Thanks a lot,
>>> Thomas
>>>
>>> --
>>> Thomas Kenner
>>>
>>>
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>
>
>
> -- 
> DI Thomas Kenner
> eMail: tho...@ac...
> www: http://www.acoveo.com
>
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