Re: [Asterisk-java-devel] AsteriskAgent - State

[Thomas K. <tho...@ac...>]

Hi Patrick,

The engaged agent answered the call directly from another agent. I tested 
calling over a queue: the state was set to AGENT_ONCALL. Should the state 
only be set to AGENT_ONCALL if the call comes from a queue?

When is the state AGENT_RINGING set? Which event is triggered?

Thanks a lot,
  Thomas

(I'm using code revision 944 and Asterisk 1.4.10)


On Thursday 24 January 2008 16:06:55 Breucking Patrick wrote:
> Hi Thomas,
>
> I checked your snippet against trunk version and it worked as
> expected. Has the engaged agent answered a call from the queue?
>
> For more help I need some more information:
>
> - asterisk version
> - code revision
> - short descriptions of agents/queue scenario
>
> Regards,
> Patrick
>
>
> Patrick Breucking <bre...@GO...> (System Engineer)
> * GONICUS GmbH * NL Arnsberg * Moehnestrasse 11-17 * D-59755 Arnsberg
> * Tel.: +49 (0) 29 32 / 9 16 - 0 * Fax: +49 (0) 29 32 / 9 16 - 278
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>
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>
> Am 24.01.2008 um 15:22 schrieb Thomas Kenner:
> > Hello!
> >
> > I've got the following problem:
> >
> > I'd like to get the number of agents which are in the "calling"
> > state. I wrote
> > the following code:
> >
> > 	for (AsteriskAgent agent : asteriskServer.getAgents()) {
> > 		if(agent.getStatus() == AgentState.AGENT_ONCALL){
> > 			active_calls++;
> > 		}
> > 	}
> >
> > But the state of all agents is always IDLE, even if the
> > corresponding agent is
> > currently engaged in a call.
> >
> > Did I forget to set something in the config files of asterisk? I
> > already set
> > the following variables:
> > in queues.conf: eventwhencalled = yes
> > in sip.conf: callevents = yes
> >
> > Thanks a lot,
> >  Thomas
> >
> > --
> > Thomas Kenner
> >
> >
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-- 
DI Thomas Kenner
eMail: tho...@ac...
www: http://www.acoveo.com