asterisk-java-users

[Asterisk-java-users] Controlling the Queue

[Alex <ab...@ga...>]

Hi:

My system has the following architecture (in the server side):

- An app server (connected to the asterisk console)
- An AGI Server (developed with AsteriskJava)
- An AGI Script (executed by the above AGI Server)

In the client side (Agents answering call center calls):

- A softphone
- A client program (used to search and register call details)

Here is the thing:

- From AGI Server I detect that a call is coming from PSTN and launch =
the AGI Script
- From AGI Script I put the call in the queue and I loose the control of =
the call (here is my first confusion)
- The agent answer the call (using his/her softphone) and I get the =
event from the Asterisk Console with my App Server.

Now, I need to play something (TTS, wav, etc) to the caller based on the =
client application wich is connected to my App Server. What I want you =
to know is that the information to be played to the caller comes from an =
external source.

So, my two big questions/confusions are:

- How can I get the entire control of the call depending on the status =
of the call, for example, if the call is in the queue and I need to play =
or do something with it, where and how I have the control? until now, =
when I put the call in the queue I loss the control until the caller or =
the agent hangs the call.

- Once the call is answered by the Agent, how can I unlink the two =
channels (releasing the agent) to let the caller hear the text that the =
agent sent.


Thanks in advance,

Alejandro

[Asterisk-java-users] Re: Controlling the Queue

[<ine...@gm...>]

hello,
i'm a student, and i'm a beginner in the asterisk world !!!
i've got a few questions, i hope you can help me :
- i'm trying to do an application in java, wich receives a call, palys
a audio file, wait for digits, then hangs up.
but i can't find how to receive the events, and how to asnwer the phone.

voila mon petit code :
public void run () throws IOException, AuthenticationFailedException,
TimeoutException, InterruptedException
=09{
=09=09//boolean x=3Dtrue;
=09=09=09
=09=09//register for events
        managerConnection.addEventHandler(this);

        // connect to Asterisk and log in
        managerConnection.login();


        wait();

        //and finally log off and disconnect
        managerConnection.logoff();

=09}
=09public void handleEvent(ManagerEvent event)
=09{
=09=09// just print received events
=09=09System.out.println("this is an event: "+event);
=09=09String source =3D event.getSource().toString();
=09=09System.out.println("Source : "+source);
=09=09//print type of event
=09=09System.out.println("Type of the event : "+event.getClass().getSimpleN=
ame());
=09=09=09=09
=09}

On 9/26/05, Alex <ab...@ga...> wrote:
> Hi:
>
> My system has the following architecture (in the server side):
>
> - An app server (connected to the asterisk console)
> - An AGI Server (developed with AsteriskJava)
> - An AGI Script (executed by the above AGI Server)
>
> In the client side (Agents answering call center calls):
>
> - A softphone
> - A client program (used to search and register call details)
>
> Here is the thing:
>
> - From AGI Server I detect that a call is coming from PSTN and launch the
> AGI Script
> - From AGI Script I put the call in the queue and I loose the control of =
the
> call (here is my first confusion)
> - The agent answer the call (using his/her softphone) and I get the event
> from the Asterisk Console with my App Server.
>
> Now, I need to play something (TTS, wav, etc) to the caller based on the
> client application wich is connected to my App Server. What I want you to
> know is that the information to be played to the caller comes from an
> external source.
>
> So, my two big questions/confusions are:
>
> - How can I get the entire control of the call depending on the status of
> the call, for example, if the call is in the queue and I need to play or =
do
> something with it, where and how I have the control? until now, when I pu=
t
> the call in the queue I loss the control until the caller or the agent ha=
ngs
> the call.
>
> - Once the call is answered by the Agent, how can I unlink the two channe=
ls
> (releasing the agent) to let the caller hear the text that the agent sent=
.
>
>
> Thanks in advance,
>
> Alejandro
>
>
>


--
In=E9s MOUSSA
=C9l=E8ve ing=E9nieur g=E9nie logiciel
21 rue Henri Marrou
Chatenay-Malabry 92290
Tel : 00 33 613984578
ine...@gm...
ine...@ec...

[Asterisk-java-users] Re: Controlling the Queue

[<ine...@gm...>]

thank's in advance

have a nice day

ines

On 9/27/05, In=E9s <ine...@gm...> wrote:
> hello,
> i'm a student, and i'm a beginner in the asterisk world !!!
> i've got a few questions, i hope you can help me :
> - i'm trying to do an application in java, wich receives a call, palys
> a audio file, wait for digits, then hangs up.
> but i can't find how to receive the events, and how to asnwer the phone.
>
> voila mon petit code :
> public void run () throws IOException, AuthenticationFailedException,
> TimeoutException, InterruptedException
> =09{
> =09=09//boolean x=3Dtrue;
> =09=09=09
> =09=09//register for events
>         managerConnection.addEventHandler(this);
>
>         // connect to Asterisk and log in
>         managerConnection.login();
>
>
>         wait();
>
>         //and finally log off and disconnect
>         managerConnection.logoff();
>
> =09}
> =09public void handleEvent(ManagerEvent event)
> =09{
> =09=09// just print received events
> =09=09System.out.println("this is an event: "+event);
> =09=09String source =3D event.getSource().toString();
> =09=09System.out.println("Source : "+source);
> =09=09//print type of event
> =09=09System.out.println("Type of the event :
> "+event.getClass().getSimpleName());
> =09=09=09=09
> =09}
>
> On 9/26/05, Alex <ab...@ga...> wrote:
> > Hi:
> >
> > My system has the following architecture (in the server side):
> >
> > - An app server (connected to the asterisk console)
> > - An AGI Server (developed with AsteriskJava)
> > - An AGI Script (executed by the above AGI Server)
> >
> > In the client side (Agents answering call center calls):
> >
> > - A softphone
> > - A client program (used to search and register call details)
> >
> > Here is the thing:
> >
> > - From AGI Server I detect that a call is coming from PSTN and launch t=
he
> > AGI Script
> > - From AGI Script I put the call in the queue and I loose the control o=
f
> the
> > call (here is my first confusion)
> > - The agent answer the call (using his/her softphone) and I get the eve=
nt
> > from the Asterisk Console with my App Server.
> >
> > Now, I need to play something (TTS, wav, etc) to the caller based on th=
e
> > client application wich is connected to my App Server. What I want you =
to
> > know is that the information to be played to the caller comes from an
> > external source.
> >
> > So, my two big questions/confusions are:
> >
> > - How can I get the entire control of the call depending on the status =
of
> > the call, for example, if the call is in the queue and I need to play o=
r
> do
> > something with it, where and how I have the control? until now, when I
> put
> > the call in the queue I loss the control until the caller or the agent
> hangs
> > the call.
> >
> > - Once the call is answered by the Agent, how can I unlink the two
> channels
> > (releasing the agent) to let the caller hear the text that the agent
> sent.
> >
> >
> > Thanks in advance,
> >
> > Alejandro
> >
> >
> >
>
>
> --
> In=E9s MOUSSA
> =C9l=E8ve ing=E9nieur g=E9nie logiciel
> 21 rue Henri Marrou
> Chatenay-Malabry 92290
> Tel : 00 33 613984578
> ine...@gm...
> ine...@ec...
>


--
In=E9s MOUSSA
=C9l=E8ve ing=E9nieur g=E9nie logiciel
21 rue Henri Marrou
Chatenay-Malabry 92290
Tel : 00 33 613984578
ine...@gm...
ine...@ec...

Re: [Asterisk-java-users] Re: Controlling the Queue

[Jan E. <jan...@pl...>]

On Tuesday 27 September 2005 11:00, In=E9s wrote:
> hello,
> i'm a student, and i'm a beginner in the asterisk world !!!
> i've got a few questions, i hope you can help me :
> - i'm trying to do an application in java, wich receives a call, palys
> a audio file, wait for digits, then hangs up.
> but i can't find how to receive the events, and how to asnwer the phone.

RedirectAction can be used to answer the phone, but then you'll need to hav=
e=20
the caller call a queue or similar. I'm not sure if Asterisk-Java can work =
as=20
a softphone by itself, I don't think so. The AGI command GetDataCommand see=
ms=20
to be able to read DTMF stuff, but I haven't used it myself.


> voila mon petit code :
> public void run () throws IOException, AuthenticationFailedException,
> TimeoutException, InterruptedException
> 	{
> 		//boolean x=3Dtrue;
>
> 		//register for events
>         managerConnection.addEventHandler(this);
>
>         // connect to Asterisk and log in
>         managerConnection.login();
>
>
>         wait();
>
>         //and finally log off and disconnect
>         managerConnection.logoff();
>
> 	}
> 	public void handleEvent(ManagerEvent event)
> 	{
> 		// just print received events
> 		System.out.println("this is an event: "+event);
> 		String source =3D event.getSource().toString();
> 		System.out.println("Source : "+source);
> 		//print type of event
> 		System.out.println("Type of the event :
> "+event.getClass().getSimpleName());
>
> 	}
>
> On 9/26/05, Alex <ab...@ga...> wrote:
> > Hi:
> >
> > My system has the following architecture (in the server side):
> >
> > - An app server (connected to the asterisk console)
> > - An AGI Server (developed with AsteriskJava)
> > - An AGI Script (executed by the above AGI Server)
> >
> > In the client side (Agents answering call center calls):
> >
> > - A softphone
> > - A client program (used to search and register call details)
> >
> > Here is the thing:
> >
> > - From AGI Server I detect that a call is coming from PSTN and launch t=
he
> > AGI Script
> > - From AGI Script I put the call in the queue and I loose the control of
> > the call (here is my first confusion)
> > - The agent answer the call (using his/her softphone) and I get the eve=
nt
> > from the Asterisk Console with my App Server.
> >
> > Now, I need to play something (TTS, wav, etc) to the caller based on the
> > client application wich is connected to my App Server. What I want you =
to
> > know is that the information to be played to the caller comes from an
> > external source.
> >
> > So, my two big questions/confusions are:
> >
> > - How can I get the entire control of the call depending on the status =
of
> > the call, for example, if the call is in the queue and I need to play or
> > do something with it, where and how I have the control? until now, when=
 I
> > put the call in the queue I loss the control until the caller or the
> > agent hangs the call.
> >
> > - Once the call is answered by the Agent, how can I unlink the two
> > channels (releasing the agent) to let the caller hear the text that the
> > agent sent.
> >
> >
> > Thanks in advance,
> >
> > Alejandro
>
> --
> In=E9s MOUSSA
> =C9l=E8ve ing=E9nieur g=E9nie logiciel
> 21 rue Henri Marrou
> Chatenay-Malabry 92290
> Tel : 00 33 613984578
> ine...@gm...
> ine...@ec...
>
>
> -------------------------------------------------------
> SF.Net email is sponsored by:
> Tame your development challenges with Apache's Geronimo App Server.
> Download it for free - -and be entered to win a 42" plasma tv or your very
> own Sony(tm)PSP.  Click here to play: http://sourceforge.net/geronimo.php
> _______________________________________________
> Asterisk-java-users mailing list
> Ast...@li...
> https://lists.sourceforge.net/lists/listinfo/asterisk-java-users

=2D-=20
Jan Ekholm
jan...@pl...

Re: [Asterisk-java-users] Re: Controlling the Queue

[Gerwin B. <ger...@gm...>]

Hi,

is there a certain reason why you try to use the manager API for Call =20=

handling?


Just extend the BaseAGIScript and do your call handling there.
More Info can be found here:
http://asterisk-java.sourceforge.net/tutorial.html

look at the AGI section.

Gerwin



On Sep 27, 2005, at 10:13 AM, Jan Ekholm wrote:

> On Tuesday 27 September 2005 11:00, In=E9s wrote:
>
>> hello,
>> i'm a student, and i'm a beginner in the asterisk world !!!
>> i've got a few questions, i hope you can help me :
>> - i'm trying to do an application in java, wich receives a call, =20
>> palys
>> a audio file, wait for digits, then hangs up.
>> but i can't find how to receive the events, and how to asnwer the =20
>> phone.
>>
>
> RedirectAction can be used to answer the phone, but then you'll =20
> need to have
> the caller call a queue or similar. I'm not sure if Asterisk-Java =20
> can work as
> a softphone by itself, I don't think so. The AGI command =20
> GetDataCommand seems
> to be able to read DTMF stuff, but I haven't used it myself.
>
>
>
>> voila mon petit code :
>> public void run () throws IOException, AuthenticationFailedException,
>> TimeoutException, InterruptedException
>>     {
>>         //boolean x=3Dtrue;
>>
>>         //register for events
>>         managerConnection.addEventHandler(this);
>>
>>         // connect to Asterisk and log in
>>         managerConnection.login();
>>
>>
>>         wait();
>>
>>         //and finally log off and disconnect
>>         managerConnection.logoff();
>>
>>     }
>>     public void handleEvent(ManagerEvent event)
>>     {
>>         // just print received events
>>         System.out.println("this is an event: "+event);
>>         String source =3D event.getSource().toString();
>>         System.out.println("Source : "+source);
>>         //print type of event
>>         System.out.println("Type of the event :
>> "+event.getClass().getSimpleName());
>>
>>     }
>>
>> On 9/26/05, Alex <ab...@ga...> wrote:
>>
>>> Hi:
>>>
>>> My system has the following architecture (in the server side):
>>>
>>> - An app server (connected to the asterisk console)
>>> - An AGI Server (developed with AsteriskJava)
>>> - An AGI Script (executed by the above AGI Server)
>>>
>>> In the client side (Agents answering call center calls):
>>>
>>> - A softphone
>>> - A client program (used to search and register call details)
>>>
>>> Here is the thing:
>>>
>>> - =46rom AGI Server I detect that a call is coming from PSTN and =20
>>> launch the
>>> AGI Script
>>> - =46rom AGI Script I put the call in the queue and I loose the =20
>>> control of
>>> the call (here is my first confusion)
>>> - The agent answer the call (using his/her softphone) and I get =20
>>> the event
>>> from the Asterisk Console with my App Server.
>>>
>>> Now, I need to play something (TTS, wav, etc) to the caller based =20=

>>> on the
>>> client application wich is connected to my App Server. What I =20
>>> want you to
>>> know is that the information to be played to the caller comes =20
>>> from an
>>> external source.
>>>
>>> So, my two big questions/confusions are:
>>>
>>> - How can I get the entire control of the call depending on the =20
>>> status of
>>> the call, for example, if the call is in the queue and I need to =20
>>> play or
>>> do something with it, where and how I have the control? until =20
>>> now, when I
>>> put the call in the queue I loss the control until the caller or the
>>> agent hangs the call.
>>>
>>> - Once the call is answered by the Agent, how can I unlink the two
>>> channels (releasing the agent) to let the caller hear the text =20
>>> that the
>>> agent sent.
>>>
>>>
>>> Thanks in advance,
>>>
>>> Alejandro
>>>
>>
>> --
>> In=E9s MOUSSA
>> =C9l=E8ve ing=E9nieur g=E9nie logiciel
>> 21 rue Henri Marrou
>> Chatenay-Malabry 92290
>> Tel : 00 33 613984578
>> ine...@gm...
>> ine...@ec...
>>
>>
>> -------------------------------------------------------
>> SF.Net email is sponsored by:
>> Tame your development challenges with Apache's Geronimo App Server.
>> Download it for free - -and be entered to win a 42" plasma tv or =20
>> your very
>> own Sony(tm)PSP.  Click here to play: http://sourceforge.net/=20
>> geronimo.php
>> _______________________________________________
>> Asterisk-java-users mailing list
>> Ast...@li...
>> https://lists.sourceforge.net/lists/listinfo/asterisk-java-users
>>
>
> --=20
> Jan Ekholm
> jan...@pl...
>
>
> -------------------------------------------------------
> SF.Net email is sponsored by:
> Tame your development challenges with Apache's Geronimo App Server.
> Download it for free - -and be entered to win a 42" plasma tv or =20
> your very
> own Sony(tm)PSP.  Click here to play: http://sourceforge.net/=20
> geronimo.php
> _______________________________________________
> Asterisk-java-users mailing list
> Ast...@li...
> https://lists.sourceforge.net/lists/listinfo/asterisk-java-users
>

Re: [Asterisk-java-users] Re: Controlling the Queue

[Jan E. <jan...@pl...>]

On Tuesday 27 September 2005 11:22, Gerwin Bruner wrote:
> Hi,
>
> is there a certain reason why you try to use the manager API for Call
> handling?

No special reason at all really. As a total newbie to Asterisk I looked at=
=20
what Flash Operator Panel did and found that AMI seemed to have the=20
components I wanted for queue handling, calling and generally keeping up to=
=20
date with calls, channels and peers.

I have no idea wether I could combine AMI with AGI and cherry pick from bot=
h.=20
Maybe my own redirection problems could be solved using something from the=
=20
AGI world.

> Just extend the BaseAGIScript and do your call handling there.
> More Info can be found here:
> http://asterisk-java.sourceforge.net/tutorial.html
>
> look at the AGI section.
>
> Gerwin
>
> On Sep 27, 2005, at 10:13 AM, Jan Ekholm wrote:
> > On Tuesday 27 September 2005 11:00, In=E9s wrote:
> >> hello,
> >> i'm a student, and i'm a beginner in the asterisk world !!!
> >> i've got a few questions, i hope you can help me :
> >> - i'm trying to do an application in java, wich receives a call,
> >> palys
> >> a audio file, wait for digits, then hangs up.
> >> but i can't find how to receive the events, and how to asnwer the
> >> phone.
> >
> > RedirectAction can be used to answer the phone, but then you'll
> > need to have
> > the caller call a queue or similar. I'm not sure if Asterisk-Java
> > can work as
> > a softphone by itself, I don't think so. The AGI command
> > GetDataCommand seems
> > to be able to read DTMF stuff, but I haven't used it myself.
> >
> >> voila mon petit code :
> >> public void run () throws IOException, AuthenticationFailedException,
> >> TimeoutException, InterruptedException
> >>     {
> >>         //boolean x=3Dtrue;
> >>
> >>         //register for events
> >>         managerConnection.addEventHandler(this);
> >>
> >>         // connect to Asterisk and log in
> >>         managerConnection.login();
> >>
> >>
> >>         wait();
> >>
> >>         //and finally log off and disconnect
> >>         managerConnection.logoff();
> >>
> >>     }
> >>     public void handleEvent(ManagerEvent event)
> >>     {
> >>         // just print received events
> >>         System.out.println("this is an event: "+event);
> >>         String source =3D event.getSource().toString();
> >>         System.out.println("Source : "+source);
> >>         //print type of event
> >>         System.out.println("Type of the event :
> >> "+event.getClass().getSimpleName());
> >>
> >>     }
> >>
> >> On 9/26/05, Alex <ab...@ga...> wrote:
> >>> Hi:
> >>>
> >>> My system has the following architecture (in the server side):
> >>>
> >>> - An app server (connected to the asterisk console)
> >>> - An AGI Server (developed with AsteriskJava)
> >>> - An AGI Script (executed by the above AGI Server)
> >>>
> >>> In the client side (Agents answering call center calls):
> >>>
> >>> - A softphone
> >>> - A client program (used to search and register call details)
> >>>
> >>> Here is the thing:
> >>>
> >>> - From AGI Server I detect that a call is coming from PSTN and
> >>> launch the
> >>> AGI Script
> >>> - From AGI Script I put the call in the queue and I loose the
> >>> control of
> >>> the call (here is my first confusion)
> >>> - The agent answer the call (using his/her softphone) and I get
> >>> the event
> >>> from the Asterisk Console with my App Server.
> >>>
> >>> Now, I need to play something (TTS, wav, etc) to the caller based
> >>> on the
> >>> client application wich is connected to my App Server. What I
> >>> want you to
> >>> know is that the information to be played to the caller comes
> >>> from an
> >>> external source.
> >>>
> >>> So, my two big questions/confusions are:
> >>>
> >>> - How can I get the entire control of the call depending on the
> >>> status of
> >>> the call, for example, if the call is in the queue and I need to
> >>> play or
> >>> do something with it, where and how I have the control? until
> >>> now, when I
> >>> put the call in the queue I loss the control until the caller or the
> >>> agent hangs the call.
> >>>
> >>> - Once the call is answered by the Agent, how can I unlink the two
> >>> channels (releasing the agent) to let the caller hear the text
> >>> that the
> >>> agent sent.
> >>>
> >>>
> >>> Thanks in advance,
> >>>
> >>> Alejandro
> >>
> >> --
> >> In=E9s MOUSSA
> >> =C9l=E8ve ing=E9nieur g=E9nie logiciel
> >> 21 rue Henri Marrou
> >> Chatenay-Malabry 92290
> >> Tel : 00 33 613984578
> >> ine...@gm...
> >> ine...@ec...
> >>
> >>
> >> -------------------------------------------------------
> >> SF.Net email is sponsored by:
> >> Tame your development challenges with Apache's Geronimo App Server.
> >> Download it for free - -and be entered to win a 42" plasma tv or
> >> your very
> >> own Sony(tm)PSP.  Click here to play: http://sourceforge.net/
> >> geronimo.php
> >> _______________________________________________
> >> Asterisk-java-users mailing list
> >> Ast...@li...
> >> https://lists.sourceforge.net/lists/listinfo/asterisk-java-users
> >
> > --
> > Jan Ekholm
> > jan...@pl...
> >
> >
> > -------------------------------------------------------
> > SF.Net email is sponsored by:
> > Tame your development challenges with Apache's Geronimo App Server.
> > Download it for free - -and be entered to win a 42" plasma tv or
> > your very
> > own Sony(tm)PSP.  Click here to play: http://sourceforge.net/
> > geronimo.php
> > _______________________________________________
> > Asterisk-java-users mailing list
> > Ast...@li...
> > https://lists.sourceforge.net/lists/listinfo/asterisk-java-users
>
> -------------------------------------------------------
> SF.Net email is sponsored by:
> Tame your development challenges with Apache's Geronimo App Server.
> Download it for free - -and be entered to win a 42" plasma tv or your very
> own Sony(tm)PSP.  Click here to play: http://sourceforge.net/geronimo.php
> _______________________________________________
> Asterisk-java-users mailing list
> Ast...@li...
> https://lists.sourceforge.net/lists/listinfo/asterisk-java-users

=2D-=20
Jan Ekholm
jan...@pl...