Hello Team,
We extended AbstractManagerEventListener and wrote our logic in it for end
user(Customer) to agent (CSR) calls. It has very specific business logic to
Customer to CSR communication.
In short we have wrote routing logic for Customer to CSR in our
AbstractManagerEventListener class.
Now we got a new requirement in which we have to implement CSR to CSR
communication.
Is there any way to filter out internal call events at asterisk level?
So far we tried below changes in asterisk's manager.conf
eventfilter=event: peerstatus
eventfilter=event: Hangup
eventfilter=event: NewStateEvent
eventfilter=ChannelStateDesc: Up
eventfilter=ChannelStateDesc: Ringing
eventfilter=Channel: SIP/sangoma-*
eventfilter=Channel1: SIP/sangoma-*
In Ringing event we have make a CSR busy and On hangup we make it free.
It worked fine expect we are not getting hangup event for CSR to CSR
communication. Any clue why hangup event is not coming for CSR to CSR
communication?
Thanks,
--
Aditya Barve
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