asterisk-java-users

[Asterisk-java-users] Queue Call Transferring

[Mark H. R. <mar...@gm...>]

Hello,
        I just want to ask if it is possible to transfer calls that is in
queue to nonagents extensions? For example if all agent members of queue are
handling a call, and there are calls that are still waiting in the queues,
could i transfer that calls from queues to other idle extensions that are
available.

Mark Rivera

Re: [Asterisk-java-users] Queue Call Transferring

[S. B. S. <bs...@no...>]

Only way I can think of doing it would be to dynamically add those 
extensions as queue members and then remove them once the normal agents 
became available.

Of course you can also use agent priorities to add a 'secondary' group 
of users to the list of agents. The secondary group will only get calls 
when all of the other agents are busy or not logged in.

Mark Harold Rivera wrote:
> Hello,
>         I just want to ask if it is possible to transfer calls that is 
> in queue to nonagents extensions? For example if all agent members of 
> queue are handling a call, and there are calls that are still waiting 
> in the queues, could i transfer that calls from queues to other idle 
> extensions that are available.
>                                                                                
> Mark Rivera
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