[Arsperl-users] ARS Perl issue

[Victor C. <vd...@st...>]

We are running this code:

  ARS::ars_SetEntry($ctrl, 'HPD:Help Desk', 'INC000002149624', 0, @fields) ;

and getting this error:

  [ERROR] Must specify 'size' key. (ARERR #80025)

Note that @fields is a large array: it has about 280 entries some of
whose values are several dozen K bytes.

We can run other ARS Perl code including ticket create and other kinds
of update without error.  Only this one ticket will generate this
error; other tickets run with no problem.  Of potential interest: the
ticket description contains many lines like:

  Q'\x96Y`G\x03\xcc\x9b\xdc2}\xf5\xee\xdb\xa5\xf0\x7f\xbf^\x01\x18\xa9\x06W]7W\r\x13mV\x8c\xbb\xf2)\xb6\x06\xd2\x0ct

We are running Remedy 7.1 on Red Hat Enterprise Linux AS release 4
(Nahant Update 9, 2.6.9-103.ELsmp, 32bit) and running version 1.91 of
the ARS Perl libraries.

Any suggestions greatly appreciated.

-Victor