Re: [Arsperl-users] undefined symbol: u_toupper_3_2

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Hi Eric,

I used the 32-bit to compile.....

sudo /usr/local/bin/perl Makefile.PL

But, can't "make" it....

ln98625:arsystem$ sudo make
Skip blib/lib/ARS/arerrno-h.pm (unchanged)
Skip blib/lib/ARS/OOsup.pm (unchanged)
Skip blib/lib/ARS/ar-h.pm (unchanged)
Skip blib/lib/ARS/nparm.pm (unchanged)
Skip blib/lib/ARS/OOmsgs.pm (unchanged)
Skip blib/lib/ARS/OOform.pm (unchanged)
Skip blib/lib/ARS.pm (unchanged)
/usr/local/bin/perl /usr/local/lib/perl5/5.14.2/ExtUtils/xsubpp  -typemap /usr/local/lib/perl5/5.14.2/ExtUtils/typemap -typemap typemap  ARS.xs > ARS.xsc && mv ARS.xsc ARS.c
cc -m32 -c  -I/opt/bmc/ARSystem/api/include -fno-strict-aliasing -pipe -fstack-protector -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64 -O2   -DVERSION=\"1.93\" -DXS_VERSION=\"1.93\" -fPIC "-I/usr/local/lib/perl5/5.14.2/x86_64-linux/CORE"  -g  -DARS32 -DARS452  -DPERL_PATCHLEVEL_IS=14 -DPERL_SUBVERSION_IS=2 -DPERL_BASEREV_IS=50  ARS.c
cc -m32 -c  -I/opt/bmc/ARSystem/api/include -fno-strict-aliasing -pipe -fstack-protector -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64 -O2   -DVERSION=\"1.93\" -DXS_VERSION=\"1.93\" -fPIC "-I/usr/local/lib/perl5/5.14.2/x86_64-linux/CORE"  -g  -DARS32 -DARS452  -DPERL_PATCHLEVEL_IS=14 -DPERL_SUBVERSION_IS=2 -DPERL_BASEREV_IS=50  support.c
cc -m32 -c  -I/opt/bmc/ARSystem/api/include -fno-strict-aliasing -pipe -fstack-protector -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64 -O2   -DVERSION=\"1.93\" -DXS_VERSION=\"1.93\" -fPIC "-I/usr/local/lib/perl5/5.14.2/x86_64-linux/CORE"  -g  -DARS32 -DARS452  -DPERL_PATCHLEVEL_IS=14 -DPERL_SUBVERSION_IS=2 -DPERL_BASEREV_IS=50  supportrev.c
cc -m32 -c  -I/opt/bmc/ARSystem/api/include -fno-strict-aliasing -pipe -fstack-protector -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64 -O2   -DVERSION=\"1.93\" -DXS_VERSION=\"1.93\" -fPIC "-I/usr/local/lib/perl5/5.14.2/x86_64-linux/CORE"  -g  -DARS32 -DARS452  -DPERL_PATCHLEVEL_IS=14 -DPERL_SUBVERSION_IS=2 -DPERL_BASEREV_IS=50  supportrev_generated.c
Running Mkbootstrap for ARS ()
chmod 644 ARS.bs
rm -f blib/arch/auto/ARS/ARS.so
LD_RUN_PATH="/lib:/opt/bmc/ARSystem/api/../bin" cc -m32  -shared -O2 -L/usr/local/lib -fstack-protector ARS.o support.o supportrev.o supportrev_generated.o   -o blib/arch/auto/ARS/ARS.so /opt/bmc/ARSystem/api/lib/libar_lx64.a       \
           -L/opt/bmc/ARSystem/api/lib -L/opt/bmc/ARSystem/api/../bin -lnsl -lpthread -licuucbmc_lx64 -licui18nbmc_lx64 -licudatabmc_lx64       \

/usr/bin/ld: skipping incompatible /opt/bmc/ARSystem/api/../bin/libicuucbmc_lx64.so when searching for -licuucbmc_lx64
/usr/bin/ld: cannot find -licuucbmc_lx64
collect2: ld returned 1 exit status
make: *** [blib/arch/auto/ARS/ARS.so] Error 1

Regards
PC

From: Eric Wolf [mailto:eri...@gm...]
Sent: February 8, 2012 18:32
To: ARSperl User Discussion
Subject: Re: [Arsperl-users] undefined symbol: u_toupper_3_2

Yes, that's the same problem I was having and we figured that it was due to RPC translation issues with that open BMC bug.  I'm using 64 bit Linux and had to ultimately compile a 32 bit Perl installation as well as compile ARS Perl against that installation to resolve it.  This was likely because I was going against a 32 bit Windows Remedy installation but I didn't look into it any further after I got it working.
On Wed, Feb 8, 2012 at 8:26 PM, PC Wai <PC...@te...<mailto:PC...@te...>> wrote:
Hi Eric,

Now, I am having another problem after the compilation. The 64-bits does not seem to be working. Did anyone have this problem on a 64 bit Linux?

[ERROR] Cannot establish a network connection to the AR System server (itsmintdv01 : RPC: Can't encode arguments) (ARERR #90)

Regards
PC

From: Eric Wolf [mailto:eri...@gm...<mailto:eri...@gm...>]
Sent: February 8, 2012 15:44

To: ARSperl User Discussion
Subject: Re: [Arsperl-users] undefined symbol: u_toupper_3_2

Oh...I've run into that too.  Since I wasn't compiling against a working ARS install, I stuck everything in bin under lib and solved it that way.  Glad you got it going.

-Eric
On Wed, Feb 8, 2012 at 3:35 PM, PC Wai <PC...@te...<mailto:PC...@te...>> wrote:
Problem resolved. I found Axton's old post and use his suggestion:

$ARS_LDPATH = "-L$ARSAPI/lib -L$ARSAPI/../bin";

It is now complied in my Linux box. Thanks Axton! Thanks Eric!

Regards
PC

From: Eric Wolf [mailto:eri...@gm...<mailto:eri...@gm...>]
Sent: February 8, 2012 10:44

To: ARSperl User Discussion
Subject: Re: [Arsperl-users] undefined symbol: u_toupper_3_2

Others can probably speak to it better than I can, but in the past, I have had trouble going from a Linux 64 bit server to Windows 32 bit Remedy server because of an RPC translation problem.  I'm not sure what your build is like, but I seem to remember there not being a problem going with 64 bit if there is no RPC translation that needs to happen.

-Eric
On Wed, Feb 8, 2012 at 12:38 PM, PC Wai <PC...@te...<mailto:PC...@te...>> wrote:
Hi Eric,

Thanks! Does ARSPerl need to run on 32 bit Perl? Or Can it run on 64 bits?

Regards
PC

From: Eric Wolf [mailto:eri...@gm...<mailto:eri...@gm...>]
Sent: February 6, 2012 18:08
To: ARSperl User Discussion
Subject: Re: [Arsperl-users] undefined symbol: u_toupper_3_2

The pertinent message usually indicates that ARSPerl wasn't compiled against the C Libraries successfully.  Did you edit the Makefile.PL file to point to the library files?

-Eric
On Mon, Feb 6, 2012 at 6:01 PM, PC Wai <PC...@te...<mailto:PC...@te...>> wrote:
Hi Listers,

I just installed ARSperl-1.93 on a Red Hat Enterprise Linux Server release 5.6 (Tikanga). I get this error message when calling the ARS module.

Can't load '/usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi/auto/ARS/ARS.so' for module ARS: /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi/auto/ARS/ARS.so: undefined symbol: u_toupper_3_2 at /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi/DynaLoader.pm line 230.

Regards
PC Wai
Technology Consultant
BT TO/IT Service Operations
Service Assurance Support - Remedy
Tel: 604-451-4613<tel:604-451-4613>
TELUS(r)  the future is friendly(r)

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Metro Style Apps, more. Free future releases when you subscribe now!
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