Re: [Arsperl-users] Trouble Setting Drop Down Menu Items with ARSperl

[Thilo S. <thi...@ap...>]

This is probably a message defined in a filter somewhere (since the 
message number is 10000).

I suppose that when you select a "Ticket Owner" in the Remedy client, 
other fields are probably set as well (invisible to the user).

You might want to do an active link/filter log of that action to see 
what really happens behind the scenes.


Regards,
Thilo



Jim Hranicky wrote:
> I'm trying to set the value of a Drop Down menu in Remedy (in this case
> "Ticket Owner" like so:
> 
>    my $ars = new ARS (
>      -server => $server,
>      -username => $username,
>      -password => $password
>    );
> 
>    my $form = $ars->openForm (-form => $schema);
> 
>    $form->set(
>      -entry => $eid,
>      -gettime => 0,
>      -value => {
>         "Ticket Owner" => $name,
>      }
>    )
> 
> When I try this I get this error:
> 
>    [ERROR]  (Ticket Owner is not valid.  Please select a value from the
>    drop down.) (ARERR #10000)
> 
> I can set them from the remedy client, but not from ARSperl -- does anyone
> know the right way to set this?
> 
> Thanks,
> 
> ----------------------------------------------------------------------
> | Jim Hranicky, Security Engineer                    UF InfoSec Team |
> | E202 SSRB                                     Phone (352) 392-2061 |
> |                              jf...@uf...                           |
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> 
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