Re: [Arsperl-devel] ars_export not returning expected output
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Re: [Arsperl-devel] ars_export not returning expected output
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From: Thilo S. <thi...@ap...> - 2009-03-30 10:17:00
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Hi Michiel, sorry for the delayed response. I'm working on ARGetListEntryWithMultiSchemaFields and the AR*Image functions. I've indeed done nothing about the debug functions. At this point, I'm not really using 7.5 already, and I don't even know what they are about. On the other hand, most of them look rather easy to implement, so I might take a look at it. I'll probably do a check-in later today or tomorrow. Actually, there are lots of areas where I could need help: - The new functions will need documentation. There are also some recently added functions which are still undocumented (see changes.dat). - The test scripts could be improved. Most of them only check that no error occurs, but don't really verify the correctness of the results. - The sample scripts could need improvement, too. Some of them are probably rather outdated. - Of course I wouldn't mind if you implement some of the ARWfd* functions. Kind regards, Thilo Michiel Beijen wrote: > [moving to arsperl-devel mailinglist] > > Thilo, > > You're working on getting ARSperl to work with Remedy 7.5, thats good news! > > I only modified it a little to compile with the 7.5 libs, I changed > infra/exsi.pl to pick up some new values from ar.h - where the comments > did not indicate the variable types, and I modified the calls to > ars_GetActivelink and the like. But I did not feel that to be enough to > check into CVS. > > I've been looking at the whats-new documentation for 7.5 and saw an > awful lot of new API calls for the debug functions. I guess you are not > implementing those, right? > Are you implementing the ARGetImage/ARSetImage etc calls? > I noticed they implemented LOTS more new server information options than > the ones they specified in the what's new guide... > > Is there anything I could do to help you with? > > Kind regards, > -- > Michiel Beijen > Software Consultant > +31 6 - 457 42 418 > Bee Free IT + http://beefreeit.nl > > > On Mon, Mar 23, 2009 at 17:50, Thilo Stapff <thi...@ap... > <mailto:thi...@ap...>> wrote: > > Hi Michiel, > > as I understand it, only Jeff can create a release. > > However, I'd rather prefer to wait one or two weeks with this, since > I'm currently working on the 7.5 migration, which should definitely > make it into the next release. > > > Regards, > Thilo > > > Michiel Beijen wrote: > > ** Actually, I can confirm this problem using ARSperl 1.91 and > the 7.1 API. > > > When use the 'head' version of ARSperl this does not occur - > this is because Thilo Stapff has checked in some additions to > ARSperl that did not make it to the 1.91 release. > > I will ask Thilo if he can create a 1.92 release. In the mean > time, you can checkout the latest version from CVS and use that. > > Kind regards, > -- > Michiel Beijen > Software Consultant > +31 6 - 457 42 418 > Bee Free IT + http://beefreeit.nl > > > On Mon, Mar 23, 2009 at 02:36, Carey Matthew Black > <bla...@gm... <mailto:bla...@gm...> > <mailto:bla...@gm... <mailto:bla...@gm...>>> wrote: > > Bhupesh Gupta, > > Again.. I am guessing about this... Maybe your using a 64-bit > Perl > install? > > I have seen many references to the idea that the ARS API ( when > version is < 7.5) is only compatible with a 32 bit Perl install. > > If your using ARS 7.5 libraries, then you likely have to use > a 64 bit > Perl insteall, but I have no idea how well ARSPerl has (or > has not > yet) been adapted for v7.5. > > Again, I am only guessing based on the information you have > provided. > I may be totally wrong. > > > > For what it is worth, posting ARSPerl questions to ARSList is > fine. > However, you may get more specific ARSPerl help if you cross > post your > questions to the ARSPerl mailing list. Here is the page to > subscribe > to that list: > http://lists.sourceforge.net/mailman/listinfo/arsperl-users > Specifically that ARSPerl list wants emails that are: > " > Appropriate content for this list: > - reports of bugs > - how to use ARSperl > - how to solve a problem using ARSperl > " > > I think you at least have found what looks to me to be a > problem(bug?) > in the examples/Dump_Setup.pl script. > > So I am cross posting this response to see if we can get some > response > about at least that part of this problem. Since you may not > be a part > of the ARSPerl list I would invite any response from the > ARSPerl list > to be sent to the list and also sent directly to you too. > (Just in > case your not getting email or watching the list on the web.) > > > One other thing.... > It may be helpful for everyone who might try to help you to > know more > about your environment: > To name a few questions that may be helpful to know: > > What version of ARS are you using? > What version of ARSPerl are you using? > What platform are you installing ARSPerl on? > > Good luck. > > -- > Carey Matthew Black > BMC Remedy AR System Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > On Sun, Mar 22, 2009 at 10:59 AM, Bhupesh Gupta > <gup...@gm... > <mailto:gup...@gm...> > <mailto:gup...@gm... > <mailto:gup...@gm...>>> > > wrote: > > Hi Matthew, > > > > You are correct, the intial error were due to invalid > number of > arguments, > > but after correcting the script as suggested by you i am > getting the > > following error: > > > > "Free to wrong pool 265b08 not 10c015f at Dump_Setup.pl > line 65." > > > > PLease suggest > > > > Date: Sat, 21 Mar 2009 13:13:36 -0400 > Subject: Re: ars_export not returning expected output > From: Carey Matthew Black <bla...@gm... > <mailto:bla...@gm...> > <mailto:bla...@gm... <mailto:bla...@gm...>>> > To: ar...@ar... <mailto:ar...@ar...> > <mailto:ar...@ar... <mailto:ar...@ar...>> > > > Bhupesh Gupta, > > You may want to check the value of $ars_errstr after the > ars_Export > function. I hope it will give you a good error message about > what is > wrong with your current code. > > > However, to take a guess without seeing the error message. > > If I am reading your code correctly then you are seeing run time > values like this: > $type =3D "Schema" > $name =3D "A_correct_form_name_for_your_server" > and you are not getting any returned any value from the AR System > server. > > > If that is the case then I think you have two problems in > your code. > Your answer can be found here: > http://arsperl.org/manual/ars_Export.html > > The function signature is as follows: > ars_Export(ctrl, displayTag, vuiType, type1, name1, type2, > name2, ...) > > And it returns this: > On success > returns a scalar string > On failure > returns undef > > ( Your getting the undef value back. ) > > > You are calling it with values like this: > ars_Export($ctrl, "", "Schema", $name1); > ( That looks wrong to me. ) > > I do not see one of the displayTag or vuiType values in call > that you > are making. > I think the type1 value that you are passing is also wrong. > " > Valid types are: > * "schema" > * "schema_defn" > * "schema_view" > * "schema_mail" > * "filter" > * "active_link" > * "admin_ext" > * "char_menu" > * "escalation" > * "dist_map" > * "schema_view_min" > * "container" > * "dist_pool" > * "schema_view_2" > * "vui" > * "field" > * "xml_schema" > * "xml_filter" > * "xml_active_link" > * "xml_char_menu" > * "xml_escalation" > * "xml_dist_map" > * "xml_container" > * "xml_dist_pool" > * "xml_vui" > * "xml_field" > " > > In Perl ("Schema" ne "schema"). ( ne means, "not equals in a > string > sense") > > I think you need to do these two things: > > # note the change in case from Schema --> schema > dump_type("$path/schema", "schema", \@schema); > > And then also do this... > > # added a vuiType constant value from the ARS module > my $val =3D ars_Export($c,"", &ARS::AR_VUI_TYPE_NONE, > $type,$name); > > > I think that might work. > > -- > Carey Matthew Black > BMC Remedy AR System Skilled Professional (RSP) > ARS =3D Action Request System(Remedy) > > Love, then teach > Solution =3D People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > On Wed, Mar 18, 2009 at 12:53 PM, Bhupesh Gupta > <gup...@gm... > <mailto:gup...@gm...> > <mailto:gup...@gm... > <mailto:gup...@gm...>>> > > wrote: > > ** > > > > ---------- Forwarded message ---------- > > From: Bhupesh Gupta <gup...@gm... > <mailto:gup...@gm...> > <mailto:gup...@gm... > <mailto:gup...@gm...>>> > > Date: Sat, Mar 7, 2009 at 8:18 PM > > Subject: ars_export not returning expected output > > To: AR...@li... > <mailto:AR...@li...> > <mailto:AR...@li... > <mailto:AR...@li...>> > > Cc: Bhupesh Gupta <gup...@gm... > <mailto:gup...@gm...> > <mailto:gup...@gm... > <mailto:gup...@gm...>>> > > > > > > ($ACCOUNT, $PASSWORD, $path) = @ARGV; > > #chomp($path = `pwd`) if (!$path); > > $c = ars_Login("BHUPESH-GUPTA",$ACCOUNT,$PASSWORD); > > die "login error: $ars_errstr\n" unless defined($c); > > > > @schema = ars_GetListSchema($c, 0, 1024); > > @active = ars_GetListActiveLink($c); > > @filter = ars_GetListFilter($c); > > @escal = ars_GetListEscalation($c); > > @menu = ars_GetListCharMenu($c); > > @admin_ext = ars_GetListAdminExtension($c); > > > > sub dump_type { > > my ($path, $type, $names) = @_; > > > > if (! -d "$path") { > > mkdir "$path" || die "can't create directory $path"; > > mkdir "$path/RCS" || die "can't create directory $path/RCS"; > > } > > foreach $name (@$names) { > > my $val = ars_Export($c,"",$type,$name); > > print "$type\n"; > > print "$name\n"; > > print "$val\n"; > > } > > } > > > > dump_type("$path/schema", "Schema", \@schema); > > > > Dear friends : Please suggest. > > > > when i am executing this small programm, the print $val > statement not > > printing anything. the syntax looks ok. Please help > > > > -- > > Regards, > > Bhupesh Gupta > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > <http://www.arslist.org> > <http://www.arslist.org> > > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers > Are" html___ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > <http://www.arslist.org> > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > > > ------------------------------------------------------------------------ > > ------------------------------------------------------------------------------ > Apps built with the Adobe(R) Flex(R) framework and Flex Builder(TM) are > powering Web 2.0 with engaging, cross-platform capabilities. 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