Re: [Arsperl-users] Newbie - ARS - Creating Ticket
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Re: [Arsperl-users] Newbie - ARS - Creating Ticket
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From: Thilo S. <thi...@ap...> - 2009-02-28 20:43:32
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Your script should probably look something like this:
my $ctrl = ars_Login( $server, $user, $passwd );
die "Login Error: $ars_errstr\n" if ! $ctrl;
my %fieldValues = (
100000038 => "stormgt", # PersonID
100000003 => "stormgt", # FirstName
100000001 => "stormgt", # Last Name
100000007 => $arrFields[2], # Comments Work Log
536870916 => $arrFields[3], # Group Assigned
# ... remaining fields .....
);
my $entryId = ars_CreateEntry( $ctrl, $formName, %fieldValues );
die "Create Error: $ars_errstr\n" if ! $ctrl;
Regards,
Thilo
Gary sperano wrote:
> Hello All,
>
> I am extremely new to posting to this group as well as to the ASR
> module for perl. I have been tasked with converting a a vbs script, that
> currently creates remedy tickets, to perl. With that being said, I do
> have a question in regards to the field ID, I think.
>
> The vbs script contains the following lines. I think, please
> correct me if I am wrong, in between the parentheses is the field id.
> Using the ARS module, how do I create the ticket using the field id?
> Also, I need to make sure that a ticket number is returned to me and
> that the process was successful, how do I do this?
>
>
>
> * fieldValues.Item(100000038)= "stormgt" 'PersonID*
>
> * fieldValues.Item(100000003) = "stormgt" 'FirstName*
>
> * fieldValues.Item(100000001) = "stormgt" 'Last Name*
>
> * fieldValues.Item(100000007) = arrFields(2) 'Comments Work Log*
>
> * fieldValues.Item(536870916) = arrFields(3) 'Group Assigned*
>
> * fieldValues.Item(100000031) = "Originating Call" 'Incident Relationship*
>
> * fieldValues.Item(100000017) = arrFields(4) 'Incident Type*
>
> * fieldValues.Item(100000039) = arrFields(5) 'Item Affected*
>
> * fieldValues.Item(536870932) = "SHCWeb_wsf" 'Originating Desk*
>
> * fieldValues.Item(100000013) = arrFields(6) 'Priority*
>
> * fieldValues.Item(8) = arrFields(7) 'Problem Summary*
>
> * fieldValues.Item(100000014) = arrFields(8) 'Problem Type*
>
> * fieldValues.Item(100000000) = arrFields(10) 'Symptoms*
>
> * fieldValues.Item(536870913) = arrFields(11) 'Problem Detail*
>
> * fieldValues.Item(536870912) = arrFields(12) 'Specific Issue*
>
>
>
> Below are the contents of the entire script that needs to be converted
>
>
>
> Thanks for any and all assistance you can offer
>
>
>
> <code>
>
> 'This script will parse TSO Backuplogs, and create GIRS tickets where needed
>
>
>
> Dim objFSO, objSource, objOutput, strLine
>
> Dim arrFields, headerline
>
> Dim OutputFile,ProxyName,Secword,Newword, FolderPath
>
> Dim objFolder, colFiles, objFile , ErrorLog, objErrorOutput
>
>
>
> ProxyName="prxpnbu"
>
> Secword="4Password"
>
> Const formName = "Incident"
>
> Dim server, fieldValues, entryId, result
>
> Set server = CreateObject("BMC.ARSystem.Server")
>
> Set fieldValues = CreateObject("BMC.ARSystem.FieldValueList")
>
> Newword=Chr(Asc(Left(Secword,1)+2)) & Mid(Secword,2)
>
> server.Login "server.my.company.com", ProxyName, Newword
>
> FolderPath="F:\Ticketing"
>
> Set objFSO = CreateObject("Scripting.FileSystemObject")
>
> Set objFolder= objFSO.GetFolder(FolderPath)
>
> Set colFiles= objFolder.Files
>
> For Each objFile In colFiles
>
> 'If the source file has the correct name, then process it, otherwise
> move to next file.
>
> If instr(1,objFile.Name,"DPA_Ticket_Creator") Then
>
> 'If the file has content, process it
>
> If objFile.Size > 100 then
>
> 'Wscript.Echo objFile.name
>
> SourceFile = FolderPath & "\" & objFile.Name
>
> Set objSource= objFSO.OpenTextFile(SourceFile,1)
>
> 'If the log file doesn't exist, then create it.
>
> OutputFile="F:\Ticketing\Logs\Processed" & objFile.Name
>
> If objFSO.FileExists(OutputFile) Then
>
> Set objOutput= objFSO.OpenTextFile(OutputFile,1 )
>
> 'If there is no header in the logfile, add it.
>
> If objoutput.AtEndOfStream = True Then
>
> objOutput.Close
>
> Set objOutput= objFSO.OpenTextFile(OutputFile,8)
>
> 'Copy original header
>
> strLine= objSource.ReadLine
>
> objOutput.WriteLine ("IncidentID," & strLine & ",
> Ticket_Create_Time")
>
> Else
>
> 'Logfile already exists with content
>
> Set objOutput= objFSO.OpenTextFile(OutputFile,8)
>
> 'Skip headerline of source
>
> objSource.SkipLine
>
> End If
>
> Else
>
> Set objOutput=objFSO.CreateTextFile(OutputFile)
>
> objOutput.Close
>
> Set objOutput= objFSO.OpenTextFile(OutputFile,8 )
>
> 'Copy original header
>
> strLine= objSource.ReadLine
>
> objOutput.WriteLine ("IncidentID," & strLine & "," & "Ticket
> Create Time")
>
> End If
>
> Do Until objSource.AtEndOfStream
>
> On Error Resume Next
>
> strLine= objSource.ReadLine
>
> arrFields= Split(strLine, ",")
>
> 'Test Group Assigned To field to confirm that there is not a
> ticket value there.
>
> 'If so, change to TSO-C/S Backup
>
> If UCASE(Mid(arrFields(3),1,1)) = "C" And
> isnumeric(mid(arrFields(3),3,2))= True Then arrFields(3)= "TSO-C/S Backup"
>
> 'Enter values
>
> fieldValues.Item(100000038)= "stormgt" 'PersonID
>
> fieldValues.Item(100000003) = "stormgt" 'FirstName
>
> fieldValues.Item(100000001) = "stormgt" 'Last Name
>
> fieldValues.Item(100000007) = arrFields(2) 'Comments
> Work Log
>
> fieldValues.Item(536870916) = arrFields(3) 'Group Assigned
>
> fieldValues.Item(100000031) = "Originating Call" 'Incident
> Relationship
>
> fieldValues.Item(100000017) = arrFields(4) 'Incident Type
>
> fieldValues.Item(100000039) = arrFields(5) 'Item Affected
>
> fieldValues.Item(536870932) = "SHCWeb_wsf" 'Originating
> Desk
>
> fieldValues.Item(100000013) = arrFields(6) 'Priority
>
> fieldValues.Item(8) = arrFields(7) 'Problem Summary
>
> fieldValues.Item(100000014) = arrFields(8) 'Problem Type
>
> fieldValues.Item(100000000) = arrFields(10) 'Symptoms
>
> fieldValues.Item(536870913) = arrFields(11) 'Problem Detail
>
> fieldValues.Item(536870912) = arrFields(12) 'Specific Issue
>
> Err.Clear
>
> 'Create ticket, and return ticket number
>
> entryId = server.CreateEntry(formName, fieldValues)
>
> If Err.Number<> 0 Then
>
> 'wscript.echo err.number
>
> 'If the line errored, create the ticket to Backup team
> with default values
>
> fieldValues.Item(100000017) = arrFields(4) 'Incident
> Type
>
> fieldValues.Item(100000039) = "ADSM Backup Client"
> 'Item Affected
>
> fieldValues.Item(100000013) = "Medium" 'Priority
>
> fieldValues.Item(100000014) = "Software" 'Problem Type
>
> fieldValues.Item(536870913) = arrFields(11) 'Problem
> Detail
>
> fieldValues.Item(536870912) = "nosla" 'Specific
> Issue
>
> fieldValues.Item(536870916)= "TSO-C/S Backup"
>
> entryId = server.CreateEntry(formName, fieldValues)
>
> 'If it errors again, write line to error log
>
> ErrorLog="F:\Ticketing\Logs\Error" & objFile.Name
>
> If objFSO.FileExists(ErrorLog) Then
>
> Set objErrorOutput= objFSO.OpenTextFile(ErrorLog,8 )
>
> objErrorOutput.WriteLine ("Error creating " & entryID
> & "," & strLine)
>
> objErrorOutput.Close
>
> Else 'The Errorlog doesn't exist, create it
>
> Set objErrorOutput=objFSO.CreateTextFile(ErrorLog)
>
> objErrorOutput.Close
>
> Set objErrorOutput= objFSO.OpenTextFile(ErrorLog,8 )
>
> objErrorOutput.WriteLine ("Error creating " & entryID
> & "," & strLine)
>
> objErrorOutput.Close
>
> End If
>
> End If
>
> 'Write ticket information to log: IncidentID, Server, Timestamp
>
> strLine = entryId & "," & strline& "," & Date & " " & Time
>
> objOutput.WriteLine(strLine)
>
> Loop
>
> 'The source file is processed. Copy it to ...\logs\Original...
>
> objSource.Close
>
> objFSO.MoveFile FolderPath & "\" & objFile.Name, FolderPath &
> "\Logs\Original" & objFile.Name
>
> Else 'The source file has no content, move/rename to
> ...Logs\Empty & Name
>
> objFSO.MoveFile FolderPath & "\" & objFile.Name, FolderPath &
> "\Logs\Empty" & objFile.Name
>
> End If
>
> End If 'Valid File end
>
> Next
>
> ' Cleanup
>
> Call server.Logout
>
> Set objErrorOutput=Nothing
>
> Set objSource= Nothing
>
> Set objOutput= Nothing
>
> Set entryId = Nothing
>
> Set result = Nothing
>
> Set fieldValues = Nothing
>
> Set server = Nothing
>
>
>
> </code>
>
>
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>
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