[Arsperl-users] Getting results from a 7.1 AR Server

[strauss <st...@re...>]

Has anyone had any luck trying to return results from a 7.1 server using
ARSPerl 190_701??

I write code like this and return no records from ITSM 7 HPD:Help Desk
(and they are there):


$schemaHD  = 'HPD:Help Desk'; $schema_urlHD = 'HPD%3AHelpDesk';

#----------------------------------
# Load Campuswide System Down OPEN CASES

($qualHD = ars_LoadQualifier($ctrl,$schemaHD,
                           "'Priority*' = \"Critical\" ")) ||
  die "error in ars_LoadQualifier";

# Pull Fields for Sort - Campuswide System Down OPEN
$ru_fnHD = '100000164';   # Priority
$at_fnHD = '3';   # Submit Date

# Sort Entries Campuswide System Down OPEN
@entriesHD = ars_GetListEntry($ctrl, $schemaHD, $qualHD, 0, $at_fnHD, 2,
$ru_fnHD, 1);

# Populate Field Variables Campuswide System Down OPEN

$Record_fidHD = '100000161';       # Record Entry ID
$Short_fidHD = '100000000';        # Summary
$Urgency_fidHD = '100000162';      # Urgency
$Priority_fidHD = '100000164';     # Priority
$Arrived_fidHD = '3';              # Submit Date
$Group_fidHD = '100000217';        # Assigned To Group+
$Status_fidHD = '7';               # Status Integer
$Describe_fidHD = '100000151';     # Details

# END Load Campuswide System Down OPEN
#--------------------------------------

I have tried addressing the fields by column id, name, and label, and
the contents of enumerated fields by value and enumeration.

BTW, we are seeing similar problems querying the 7.1 server from Kinetic
Calendar.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/