Re: [Arsperl-users] Autofill fields

[Carey M. B. <bla...@gm...>]

Brian,

Yes this can be done. But it is not some "magic check box" to do it.

The base ARS API (C/Java) has no utility(function) to preform "Active
Links triggered by "X" now". However, your ARSPerl code could get the
active links defintions, parse them, and "do the stuff that they do"
if you want that.

On the other hand... If you are really just after specialized workflow
for your custom web site, then you can implement method to do
interactive web pages that on the back end make calls to the ARS
server with ars_GetEntry and/or ars_GetListEntry and/or
ars_GetListEntryWithFields API calls to get the data of interest.

I doubt that is the answer you were looking for, but I think that is
the state of the union at this time.

HTH

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.


On Jan 10, 2008 12:23 PM, Dourty, Brian R. <Do...@mi...> wrote:
> I'm new to ARSperl and the remedy API but have been tasked with making
> some webforms create remedy tickets. I've got it working to some extent
> but I have a problem I can't figure out. In the particular form we are
> using you can enter one of several fields and hit enter and the form
> will do search to autofill the rest of the contact info. For instance,
> you fill in the "Last Name" and "Firstname" field and hit enter and the
> phone number and other info are auto filled. Is there a way to do this
> through perl?
>
> Thanks,
>
> Brian Dourty
> System Administrator - Team Lead
> Division of IT
> University of Missouri - Columbia
> 573-882-1035
> 573-268-6871